<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-suggestion-rich1st (1510105691501625395)
Ticket Type: SUGGESTION
Ticket Owner: 1141904657552252930
Created: 5/30/2026, 2:20:53 AM
Locked: no
Claimed: no
Messages: 2

AI Ticket Summary

Summary — Ticket (Suggestions) — Owner: 1141904657552252930 User issue - The user asked for clarification of privacy/data-handling practices because they could not find the details in the current Privacy Policy / Terms of Service. - Specific questions: where user data is stored, retention period, whether third parties process/access data, whether data is transferred outside the UK, and what rights users have over their personal data. - The user also queried how the Terms of Service being governed by US law interacts with UK consumer and data protection law (UK GDPR). Staff actions - No staff responses are present in the ticket conversation. - Ticket was closed by staff member ID 1012012939315789865 (no message content recorded). Final result / next steps - No answers to the user’s questions are recorded in the ticket. The final outcome is unknown. - Recommended next steps (if you want to re-open or follow up): provide authoritative details on data storage locations, retention policies, third-party processors, cross‑border transfers, user data rights under UK GDPR, and clarify jurisdictional implications of US-governed Terms of Service for UK users.

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Thank you for your patience and cooperation! I've been having a look through your Privacy Policy and Terms of Service and had a few questions.

I noticed that I couldn't find anything that says where user data is stored, how long it's kept for, whether any third parties have access to it, or what rights users have over their personal data.

From what I understand, UK GDPR requires companies to be clear about how personal information is handled, so I was wondering if you could clarify the following:

• Where is my data stored?• How long do you keep it for?• Do any third-party companies process or have access to it?• Is any data transferred outside the UK?• What rights do users have regarding their personal data?

I also noticed that the Terms of Service say they're governed by US law. As the app is available to UK users, I'd be interested to know how that works alongside UK consumer and data protection laws.

I'd appreciate it if you could clear this up for me, as I couldn't find the information in the policies currently available.
Exported transcript automatically when the ticket was closed.
Top participants:
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @rich.1st#0 (1141904657552252930)