<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-rolerequest-kuvino57 (1544668463476248677)
Ticket Type: ROLE_REQUEST
Ticket Owner: 1397337060230303755
Created: 9/2/2026, 11:21:00 AM
Locked: no
Claimed: 1012012939315789865
Messages: 19

AI Ticket Summary

- **Issue:** The user requested a role and needed to provide proof of their Google Play purchase. They initially noted that the app was unavailable and the receipt was only accessible via email rather than as a document. - **Staff response:** Staff advised that a receipt or a screenshot from the Google Play/App Store could be submitted and provided an example of the required format. They clarified that new proof is generally unnecessary on the billing date unless the subscription is renewed; if renewed, the user should open a new ticket. Staff also instructed the user to add channel <#1528460692481511434> to their channel list. - **Outcome:** The user confirmed understanding and stated that no further assistance was needed. The ticket was closed.

This is the start of #ticket-rolerequest-kuvino57 channel. Hello @𝓓𝓲𝓸𝓰𝓸! Thank you for opening a **Role Request** ticket.
Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.

**Tips for a faster response:**
• Explain your situation in detail (what happened, when, and where).
• Include screenshots or links if relevant.
• Keep your language polite and respectful.
• Avoid tagging staff members directly — we’ll respond as soon as possible.

Once a member of @Community Manager, @Helper, @Moderator, @Trial Helper has reviewed your ticket, you’ll receive a reply here.
If you opened this ticket by mistake, press the **Close** button and follow the prompt to request closure from staff.

Thank you for your patience and cooperation! ola @𝓓𝓲𝓸𝓰𝓸 Oii Ia enviar provas, mas lembrei-me que a app está off 🫠 Ia enviar provas, mas lembrei-me que a app está off 🫠 Podes enviar o recibo também! Ou neste caso da App Store mesmo ou Google store! Pois, é da Google Play, o recibo está no email mas não em documento Podes mandar algo assim (foto de exemplo que nos staff temos guardada). Assim fica mais fácil Calculo que no dia da billing date seja necessário nova prova? Oh wow, crunchyroll… Tenho também de subscrever …. Expirada, though 😭 Expirada, though 😭 Oh!
NAO tinha visto ahahahah! Calculo que no dia da billing date seja necessário nova prova? Geralmente não, a não ser que seja renovada, eu removo sempre o @ quando acaba e depois a pessoa abre um ticket novamente no case de renovar! Adiciona o #🎬pro-aspect na tua lista de canais! Ah, got it. Obrigado 🫂 Ah, got it. Obrigado 🫂 É preciso mais alguma coisa? Não, thanks
Exported transcript automatically when the ticket was closed.
Top participants:
10 - @destructively__#0 (1012012939315789865)
8 - @kuvino57#0 (1397337060230303755)
1 - @Aspect Assistant#2405 (1479500542832021527)