<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-followup-app_support-hsulaiyu (1512178022386630816)
Ticket Type: APP_SUPPORT
Ticket Owner: 1021684599623000065
Created: 6/4/2026, 7:35:35 PM
Locked: no
Claimed: no
Messages: 7

AI Ticket Summary

Ticket type: App Support Owner: 1021684599623000065 Claimed by: Nobody Closed by: destructively__ (1012012939315789865) Detected staff: destructively__ Summary: - User issue: The user cannot post more than one photo per post — when they try, the post does not show. - User troubleshooting: They deleted and reinstalled the app without success, then confirmed the app is up to date (checked after staff asked about recent update). - Staff actions: Staff (destructively__) asked for an update and whether the app was updated. No further troubleshooting steps or fixes were provided in the conversation. - Final result: Unresolved / unclear. The user still reported the issue and only confirmed the app is updated; no resolution or additional diagnostics were recorded before the ticket was closed. Important technical details: - Symptoms: Multi-photo posts fail to appear (single-photo posts implied to work). - Tried: App reinstall, verified latest app update installed. - No logs, screenshots, device info, OS version, or server-side actions are present in the thread.

This is the start of #ticket-followup-app_support-hsulaiyu channel. @hsulaiyu Hello @hsulaiyu! This follow-up ticket was opened from an escalation so the team can continue reviewing your case in more detail.

**Original escalation:** https://discord.com/channels/1245284198261063762/1505834158944161823/1505834158944161823
**Escalated by:** @limitless⌁Moderator Team Leader

Please continue sharing any extra information that may help the team resolve your issue.
@hsulaiyu
Hi, just wanted to know if you have any updates regarding this issue!
Hello, I’m still unable to post more than one photo per post, or else the post won’t show I’ve tried to delete and reinstall the app but it didn’t work Have you updated the app?
A week ago there was a new update.
I’m not sure, I will check it now, thank you Yes, it’s updated
Exported transcript automatically when the ticket was closed.
Top participants:
4 - @hsulaiyu#0 (1021684599623000065)
2 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)