<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-xvprtvv (1550252534852091954)
Ticket Type: BILLING
Ticket Owner: 842184170021453824
Created: 9/17/2026, 9:10:06 PM
Locked: no
Claimed: 1012012939315789865
Messages: 11

AI Ticket Summary

**Billing Support Summary** - **Issue:** The user’s paid subscription appeared valid in their subscription tab but was inactive in the app. Restoring the purchase returned a “receipt validation failed” error, while repurchasing indicated the item was already owned. - **Staff assistance:** Staff suggested uninstalling the app, trying mobile data instead of Wi‑Fi, restarting the phone, and clearing the app cache. They also advised submitting feedback through the Aspect app if the issue continued so developers could investigate. - **Outcome:** The user cleared the app cache, which resolved the subscription issue. Ticket closed successfully.

This is the start of #ticket-billing-xvprtvv channel. Hello @unknown-user! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Helloo im having an issue with my subscription, I paid for it a few months ago and now coming back to it, but my subscription is not active in the app while still being valid in my subscription tab, any time I try to restore my purchase it says "receipt validation failed" and when I try to pay for it again it tells me I already own the item Have you tried to uninstall the app? Or use data instead of WiFi to restore the purchase? I have :( nothing works I have :( nothing works Have you tried to reset the cache of the app? Restart your phone? I restarted my phone but haven't cleared the cache. Ill try that right now I restarted my phone but haven't cleared the cache. Ill try that right now Submit feedback on the Aspect app so the devs can take a look into what’s the issue with your account. @unknown-user
When you do it please let me know and tell me your username on the app. Hi! All good, I cleared the cache and it fixed my issue. Thank you, and sorry for the late answer!
Exported transcript automatically when the ticket was closed.
Top participants:
5 - @xvprtvv#0 (842184170021453824)
4 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @a.l.e.y.x#0 (1168610887066730520)