<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-xm0nst3rx (1521712229773344908)
Ticket Type: BILLING
Ticket Owner: 981561575955632158
Created: 7/1/2026, 3:01:08 AM
Locked: no
Claimed: 1012012939315789865
Messages: 25

AI Ticket Summary

Summary — Billing Support ticket (owner: 981561575955632158; handled/closed by destructively__ 1012012939315789865) Issue: - User paid for an in-app subscription but the app still prompts them to pay (purchase not recognized). Staff actions and troubleshooting performed: - Advised user to press the app’s “Restore” (restore purchases) button. - Asked user to uninstall/reinstall the app and to ensure the app is up to date. - Asked the user to try restoring while on mobile data (not Wi‑Fi). - Reported the issue to the developers for investigation. Technical findings / outcome: - User tried restore, reinstall, and restoring on mobile data; none resolved the issue. - Developers reported they are not seeing any problems with purchase restoration on their side. - Staff recommended the user contact Apple Support regarding the purchase error. Final result: - Issue remains unresolved in-app. User acknowledged the advice and was told to contact Apple Support. Ticket closed by staff.

This is the start of #ticket-billing-xm0nst3rx channel. Hello @xM0nst3rx1022! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! I have paid for the subscription and it’s not working… I really don’t want to delete and waste my money is there any solution? I’m very sorry and I thank you so much truly for your support 🤍🙏 I have paid for the subscription and it’s not working… I really don’t want to delete and waste my money is there any solution? I’m very sorr Try the “restore” button! That’s what I receive when I do. I’m very sorry That’s what I receive when I do. I’m very sorry I’m kinda confused, so the issue was fixed or not yet? 😅 Not yet, it still says to pay even though I already have Have you tried to uninstall and install the app back? Yes nothing changes I’ve reported this issue directly to the devs. 🙂 Thank you so much, have a blessed day/night and stay cool with the heat!! : ) Thank you so much, have a blessed day/night and stay cool with the heat!! : ) Thank you, you too if you’re in Europe as well, it’s been burning hell in here! Yes it’s so hot!! @xM0nst3rx1022
Can you try to restore the purchase while you’re connected to your data and not your WiFi? Yeah I can real quick Thank you! Still the same thing : ( @xM0nst3rx1022
This issue should be fixed now, do you have any updates for me? Let me check It didn’t change anything even after pressing restore :/ it’s ok It didn’t change anything even after pressing restore :/ it’s ok Check if you have your app updated if possible.. Okay @xM0nst3rx1022
The devs told me they aren’t having any issues with the restoring of the purchases made on the app, I would advise you to contact Apple support regarding the error.

I’m sorry that I couldn’t help you that much regarding this issue. Okay thank you!!
Exported transcript automatically when the ticket was closed.
Top participants:
14 - @xm0nst3rx#0 (981561575955632158)
10 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)