<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-voughnelle (1516971837660074155)
Ticket Type: BILLING
Ticket Owner: 204411275621433345
Created: 6/18/2026, 1:04:30 AM
Locked: no
Claimed: 160655903031427072
Messages: 7

AI Ticket Summary

Ticket type: Billing Support Owner: 204411275621433345 Claimed by: 160655903031427072 (rimor) Closed by: 1012012939315789865 Summary: - Issue: User purchased two 100-gold packs ($1.99 each) while creating a post. The first purchase completed and granted gold; the second charged the user but did not immediately grant the 100 gold. - Staff actions: rimor reviewed the user's screenshot (showed the purchase as pending), explained the purchase was still processing (suggested contacting Google if it remained pending), and asked the user to try the app's "Restore purchases" button. - Outcome: The user ran Restore purchases and confirmed it worked — they received the gold. rimor closed the ticket. - Technical notes: Payment appeared pending in the purchase screenshot; user indicated the payment provider behavior ("That's just what CashApp does"). Restoring purchases resolved the missing in-app currency.

This is the start of #ticket-billing-voughnelle channel. Hello @CoochieGod! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Earlier today, I was trying to create a post for an OC that I created.

I made two purchases. Each for 100 gold. The first one went through just fine.

The post uploaded but was missing characteristics so I changed the character's "What to Post" and then went to buy another 100 gold.

The problem this time is that I was not given the 100 gold but I was still charged the $1.99 Earlier today, I was trying to create a post for an OC that I created. I made two purchases. Each for 100 gold. The first one went through Hey there @CoochieGod,
As you can see in your first screenshot, the purchase in question was still pending, so it was still being processed by Google. As soon as it completes, you should receive your gold. If it takes too long, you can try contacting Google directly for help. Both purchases say that. That's just what CashApp does. Both purchases say that. That's just what CashApp does. Can you try checking again, and tapping the restore purchases button in case the gold is still not there? Restoring purchase seems to have worked. Thank you. Restoring purchase seems to have worked. Thank you. Nice, I’ll be closing this ticket and if you need help with anything else, just let us know, ok?
Exported transcript automatically when the ticket was closed.
Top participants:
3 - @voughnelle#0 (204411275621433345)
3 - @rimor#0 (160655903031427072)
1 - @Aspect Assistant#2405 (1479500542832021527)