<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-vlada07888 (1527697516945080412)
Ticket Type: BILLING
Ticket Owner: 1527664751096758434
Created: 7/17/2026, 3:24:31 PM
Locked: no
Claimed: no
Messages: 4

AI Ticket Summary

Summary: - User (ID 1527664751096758434) reported they cannot pay for an in-app subscription on iOS using their Apple ID balance; they only have a local/non-foreign card and want to use the Apple account funds instead. - Staff (destructively__, ID 1012012939315789865) explained that iOS subscriptions are handled by Apple/App Store and that the app cannot change the available payment methods. Staff advised the user to check Apple ID payment settings (Settings → [Your Name] → Payment & Shipping) to ensure the Apple Account balance is available and noted that Apple may still require a valid payment method on file even if balance appears sufficient. - Staff recommended contacting Apple Support if the balance still isn’t offered at checkout. Outcome: - No resolution recorded in the ticket; staff provided troubleshooting steps and escalation advice. Ticket closed by destructively__ (1012012939315789865).

This is the start of #ticket-billing-vlada07888 channel. Hello @vlada! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hi @vlada !

Can you let me know what billing issue you’re having? To pay for a subscription in the app, I need to enter my card details, but I don’t have a foreign card, but I have money in my apple account. I wanted to pay for my subscription with them, but I can’t. Is there any way to do this? @vlada

Hi! If you're on iOS, subscriptions are processed through Apple's App Store. If your Apple ID balance isn't being offered as a payment method, that's usually due to your Apple account's payment settings rather than the Aspect app itself.

You can try checking your Apple ID payment methods in **Settings → [Your Name] → Payment & Shipping** to make sure your Apple Account balance is available and eligible to be used. In some cases, Apple may also require a valid payment method on file even if you have sufficient balance.

Unfortunately, we aren't able to change or override the payment methods that Apple provides during checkout. If the issue persists, we'd recommend contacting Apple Support, as they'll be able to check why your Apple Account balance can't be used for the subscription.
Exported transcript automatically when the ticket was closed.
Top participants:
2 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @vlada07888#0 (1527664751096758434)