<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-vigilant (1525172204092915792)
Ticket Type: BILLING
Ticket Owner: 227292824863768578
Created: 7/10/2026, 4:09:50 PM
Locked: no
Claimed: 1012012939315789865
Messages: 11

AI Ticket Summary

Summary — Billing Support ticket (Owner ID: 227292824863768578) User issue - User purchased a total of 400 gold (including free gold from creating characters) and spent it on sponsored posts. The gold never produced the expected generated photos — the feature failed to work. The user says this occurred before a bug fix. Staff actions/questions - Staff (destructively__) asked the user to try restoring the purchase; the user reported they tried and it did not help. - Staff (go.aspect) asked whether generation failed in DMs or posts and requested that the user submit in-app feedback so the team can investigate. - destructively__ clarified the issue concerned sponsored posts and later asked whether the user had submitted the requested feedback so the ticket could be closed. Technical/transaction details - Amount involved: 400 gold. - Failures: photo generation did not occur when gold was spent on sponsored posts (occurred before a bug fix). - User tried "restore purchase" with no effect. Final outcome - No refund or resolution recorded in the thread. Staff requested the user submit in-app feedback for investigation. The user confirmed the timing (before the bug fix) but did not confirm submitting feedback in the conversation. The ticket was closed by staff (destructively__), but there is no record in this thread of the issue being resolved or a refund being issued.

This is the start of #ticket-billing-vigilant channel. Hello @Vigilant! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! So I purchased gold a little while ago + had the free gold from making characters. Every single time I used it, it never generated a photo. Now with photo DMs, I was wondering if I could get that gold refunded Total of 400 gold that never worked So I purchased gold a little while ago + had the free gold from making characters. Every single time I used it, it never generated a photo. Have you tried to restore the purchase? Yes And to no avail? Hey, it doesn’t generate pictures in DMs or posts? Can you submit a feedback in the app? We will investigate it. Hey, it doesn’t generate pictures in DMs or posts? It’s regarding the sponsored posts! This was before the bug fix. I spent it on spnsored posts and they never worked @Vigilant
Have you submitted the feedback like you were told too? (Just to know so I can close this ticket)!
Exported transcript automatically when the ticket was closed.
Top participants:
4 - @vigilant#0 (227292824863768578)
4 - @destructively__#0 (1012012939315789865)
2 - @go.aspect#0 (1245283144999895082)
1 - @Aspect Assistant#2405 (1479500542832021527)