<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-user12238382992 (1516406137535201472)
Ticket Type: BILLING
Ticket Owner: 939025858906173543
Created: 6/16/2026, 11:36:36 AM
Locked: no
Claimed: 1012012939315789865
Messages: 4

AI Ticket Summary

Summary — Billing Support ticket - User issue: The user (ID 939025858906173543) accidentally purchased a yearly subscription for $55 and asked for a refund (message timestamp 2026-06-16T11:37:29.767Z). - Staff actions: Staff member destructively__ (ID 1012012939315789865) responded that refunds must be handled through the carrier (Apple or Google). Staff member blue.hue (ID 250238632433156097) later asked if the user had any other questions (2026-06-16T22:43:23.053Z). - Final outcome: The user was advised to request a refund from Apple or Google. There is no confirmation in the ticket that a refund was requested or issued. The ticket was claimed and closed by destructively__; resolution status is unclear from the conversation.

This is the start of #ticket-billing-user12238382992 channel. Hello @kai! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Yo so I tried this app and I accidentally clicked to purchase the yearly subscription which costed me $55 😭🙏 is there a way to refund it? Yo so I tried this app and I accidentally clicked to purchase the yearly subscription which costed me $55 😭🙏 is there a way to refund it? Thru the carrier, which means you need you need to ask either Apple or Google! @kai do you have any other questions?
Exported transcript automatically when the ticket was closed.
Top participants:
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @user12238382992#0 (939025858906173543)
1 - @destructively__#0 (1012012939315789865)
1 - @blue.hue#0 (250238632433156097)