<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-thenegro12 (1537798431999795210)
Ticket Type: BILLING
Ticket Owner: 1420179125787820044
Created: 8/14/2026, 12:21:57 PM
Locked: no
Claimed: 1012012939315789865
Messages: 11

AI Ticket Summary

Summary — Billing Support ticket (owner: 1420179125787820044; handled by destructively__ / 1012012939315789865) - User issue: Paid for Pro/subscription but the app is prompting to pay again despite showing Pro; also reported loss of all old chats. - Staff actions: Asked the user to try restoring the purchase in the app. After the user reported they had tried that, staff instructed them to submit feedback using the in-app “send a message” area. - Final result / status: No confirmation that the feedback was submitted or that the purchase/chats were restored. Ticket was claimed and closed by staff (1012012939315789865). Outcome remains unresolved / unclear from the conversation.

This is the start of #ticket-billing-thenegro12 channel. Hello @Hamoodi! Thank you for opening a **Billing Support** ticket.
Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.

**Tips for a faster response:**
• Explain your situation in detail (what happened, when, and where).
• Include screenshots or links if relevant.
• Keep your language polite and respectful.
• Avoid tagging staff members directly — we’ll respond as soon as possible.

Once a member of @Community Manager, @Helper, @Moderator, @Trial Helper has reviewed your ticket, you’ll receive a reply here.
If you opened this ticket by mistake, press the **Close** button and follow the prompt to request closure from staff.

Thank you for your patience and cooperation! So basically I paid subscription then ir did this thing where its asking to pay for pro again even though I just bought pro As u can see it have it but Also lost all my old chats @Hamoodi
Can you please try to restore the purchase on the app? I tried that Submit a feedback on the part that appears and says “send a message”.
Exported transcript automatically when the ticket was closed.
Top participants:
8 - @the_negro12#0 (1420179125787820044)
2 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)