<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-tastygalaapples (1515068462840418525)
Ticket Type: BILLING
Ticket Owner: 564635367798734858
Created: 6/12/2026, 7:01:10 PM
Locked: no
Claimed: 160655903031427072
Messages: 31

AI Ticket Summary

Ticket type: Billing Support User: 564635367798734858 (tastygalaapples) Staff: rimor (160655903031427072), destructively__ (1012012939315789865) Issue: - User cannot restore a previously purchased subscription/paid feature in the app. The app is treating them as if they've never paid. What the user reported: - App version 1.110. - Tried switching to mobile data to restore (no effect). - Had a different in-app "profile" under which the purchase was made; that profile has since been deleted (user suspects this may be related). - User emailed Google about the issue previously but received no reply. Staff actions: - rimor requested confirmation the app is up to date and asked the user to try a different network (user tried mobile data). - rimor clarified purchases are tied to the Google Play account. - destructively__ offered to contact the developers, asked for a screenshot of the restore/payment prompt, and later advised contacting Google support and requesting a refund if the purchase cannot be restored. - destructively__ briefly confused this ticket with another but corrected the mistake. Outcome: - Issue remains unresolved. User could not restore the purchase and will attempt to request a refund from Google as recommended by staff. - No developer confirmation or technical resolution recorded in the ticket.

This is the start of #ticket-billing-tastygalaapples channel. Hello @gala! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! [no text] Hey there,
Please verify if you are running the latest version of the app. Additionally, try switching to a different network (like mobile data) and let us know if the issue persists. I have the 1.110 version, I turned on my mobile data to try and restore it, nothing happened I should mention, i had a different "profile" within the app that I purchased it under, it's been since deleted. Could that be the issue ? I should mention, i had a different "profile" within the app that I purchased it under, it's been since deleted. Could that be The purchase is tied to your Google Play account, as long as you're using the same you should be able to restore That's what I thought, but it isn't allowing me to restore @gala
Do you have any update regarding this issue? No, unfortunately:( I was not able to restore the purchase unfortunately. Have you email google to ask what’s happening? I have not, I don't think it's an issue with Google, as my other subscriptions are uninterrupted. I have not, I don't think it's an issue with Google, as my other subscriptions are uninterrupted. I’ll try to reach out to the devs! Thanks! I appreciate it 🙂 Thanks! I appreciate it 🙂 Can you send me a screenshot of where it’s saying you need to pay daily? @gala ^ Sorry i didn't get the first notification, it's not that it's saying I need to pay rather it's treating me as if I've never paid to begin with. If thst makes sense [no text] @limitless ⌁ Community Manager Sorry i didn't get the first notification, it's not that it's saying I need to pay rather it's treating me as if I've n That’s okay! <@1012012939315789865> Thank you! Ok, but there it says the next bill is 2027 not daily. @gala
It seemed like I got it all wrong, sorry! I was confusing this ticket with another one. @gala
Any updates on the restore not working? Still not working no Have you tried to contact google support and ask them what’s happening with the subscription? Since they’re the ones that enable it once it’s payed. I sent an email to them ages ago,never heard back.
I might just have to bite the bullet on it unfortunately 🤷‍♀️ I sent an email to them ages ago,never heard back. I might just have to bite the bullet on it unfortunately 🤷‍♀️ Try to request a refund, it’s not really a good thing not being able to use something you paid for. @gala ^ I shall attempt that. I shall attempt that. I believe it’s the best option right now, since you aren’t able to restore it.
Exported transcript automatically when the ticket was closed.
Top participants:
16 - @destructively__#0 (1012012939315789865)
12 - @tastygalaapples#0 (564635367798734858)
2 - @rimor#0 (160655903031427072)
1 - @Aspect Assistant#2405 (1479500542832021527)