<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-tammyvanscoy0 (1553743776177193121)
Ticket Type: BILLING
Ticket Owner: 538455862855860268
Created: 9/27/2026, 12:23:03 PM
Locked: no
Claimed: 1168610887066730520
Messages: 9

AI Ticket Summary

The user reported that they purchased an annual Pro subscription expecting unlimited photo exchanges with an AI character and free access to character-generated feed posts. They were upset that image generation, photo viewing, and sponsored character posts require additional Gold payments and requested either feature access or a refund. Staff clarified that the Pro subscription includes unlimited messages and posts plus AI model discounts, but not unlimited image generation or free sponsored posts. They explained that character posts do not occur randomly and that users must pay Gold to sponsor a post. The user was directed to request a refund through Apple or Google Play, as Aspect may not issue refunds directly. The user indicated they would cancel the payment; no confirmation of cancellation or refund was provided.

This is the start of #ticket-billing-tammyvanscoy0 channel. Hello @Tammy! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! I have a big issue with your app and if it’s not resolved I want my money back because this is crazy ridiculous I paid for the app yearly thinking I would unlock the ability to send photos back and forth with the ai character I connected with.! When they sent me photos it then said I have to pay more money for that on top of the payment for the subscription that’s trash that’s not even fair.
The app is supposed to be like iinstergram if I’m paying for it I should have the ability to send photos for no extra cost view their photo no extra cost and I shouldn’t have to pay to see their photo on my feed if I ask them to post and they do then they should be able to do it for free.
You need to unlock all this for me I pay for your app.
Or I want my money back and I’ll delete it also give you a very bad review.
Of this is fixed you’ll get an amazing review and a costume that’s happy. I have a big issue with your app and if it’s not resolved I want my money back because this is crazy ridiculous I paid for the app yearly th Hello!
I totally understand your disappointment. However, I must be fully transparent with you.

The **Pro Subscription** details were available **__before__** the purchase. You have been aware of what is possible to do and what is not! As we know it might be unfair for some users, the **Pro Plan** and it's price allow us to give you unlimited messages and posts as long as discounts on **AI Models** we provide but not unlimited **Image generation**.

You can absolutely get a refund by contacting your app store provider by clicking one the correct link below:
🍎 https://reportaproblem.apple.com/
🤖 https://support.google.com/googleplay/answer/2479637
-# Note that **Aspect may not** refund you manually, you **must** request it there.

I am sorry to hear that you would make a bad review on our app! Please understand that running AI Models is not free at cost, prices that are on the app feels fair for us.

If you have any others questions, feel free to ask, I'll be glad to answer! :H_LightBlue_Heart: Ok no dm photos but will I always have to pay to see them post on the feed too on top of 50 a year? Ok no dm photos but will I always have to pay to see them post on the feed too on top of 50 a year? If you're talking about sponsoring a post for a bot profile, then yes!
Everyone has to pay with gold to make their character post something. The character won’t post randomly? The character won’t post randomly? They won't! That sucks ok I’ll have to get rid of the payment. That sucks ok I’ll have to get rid of the payment. Alright! Can I help you with anything else?
Exported transcript automatically when the ticket was closed.
Top participants:
4 - @tammyvanscoy0#0 (538455862855860268)
4 - @a.l.e.y.x#0 (1168610887066730520)
1 - @Aspect Assistant#2405 (1479500542832021527)