<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-spidermanu3268 (1511476162042396822)
Ticket Type: BILLING
Ticket Owner: 752940186413039650
Created: 6/2/2026, 9:06:39 PM
Locked: no
Claimed: 687842651319435380
Messages: 7

AI Ticket Summary

Summary — Billing Support (Android "Get Pro" button unresponsive) - User / issue: Ticket owner 752940186413039650 (spidermanu3268) reported on Android that the Pro/purchase button was unresponsive — "this button doesn't work. It just doesn't react." - Staff actions: peytonimo (687842651319435380) acknowledged and said the team was investigating a bug. destructively__ (1012012939315789865) requested a screen recording of clicking the button to send to the team. - Final result: The user later reported "Now it works!" No screen recording was submitted. destructively__ closed the ticket. - Technical details / notes: Platform = Android; issue was treated as a suspected bug by the team. No root cause or fix details were provided in the log. Ticket closed by destructively__ (1012012939315789865).

This is the start of #ticket-billing-spidermanu3268 channel. Hello @spidermanu! Thank you for opening a **Billing Support** ticket.
Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.

**Tips for a faster response:**
• Explain your situation in detail (what happened, when, and where).
• Include screenshots or links if relevant.
• Keep your language polite and respectful.
• Avoid tagging staff members directly — we’ll respond as soon as possible.

Once a member of @Trainee Helper, @Helper, @Helper Team Lead, @Moderator, @Moderation Team Lead, @Community Manager has reviewed your ticket, you’ll receive a reply here.
If you opened this ticket by mistake, press the **Close** button and follow the prompt to request closure from staff.

Thank you for your patience and cooperation! I can't get Pro on Android, this button doesn't work. It just doesn't react. Hi @spidermanu ! The team is currently investigating a bug with this specific issue. We apologize for the inconvenience and will keep you updated! 🤍 @spidermanu
Please screen record clicking the “button” so I can send the team what it shows. 🙂 Now it works! Now it works! Thank you for letting me know, closing this ticket! :yuji_heart:
Exported transcript automatically when the ticket was closed.
Top participants:
3 - @destructively__#0 (1012012939315789865)
2 - @spidermanu3268#0 (752940186413039650)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @peytonimo#0 (687842651319435380)