<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-six7man (1518925278716497962)
Ticket Type: BILLING
Ticket Owner: 310541669860769792
Created: 6/23/2026, 10:26:47 AM
Locked: no
Claimed: 1012012939315789865
Messages: 3

AI Ticket Summary

Ticket type: Billing Support Issue reported: - User six7_man (ID 310541669860769792) lost their account and recreated it, but a €40 subscription they purchased (via Google Play) is not restored. They report there is no "restore" button on the subscription UI and note the Google Play email matches the account on Aspect. Staff actions: - Staff member destructively__ (ID 1012012939315789865) asked if the user was still having the issue (message sent 2026-06-25T00:53:07.557Z). Final outcome / important details: - No further user replies are present in the ticket. The ticket was closed by destructively__ (ID 1012012939315789865) with no recorded resolution. - Key technical points: purchase made through Google Play for €40; missing "restore" button; user verified Google Play email matches their account. Status: unresolved / awaiting follow-up from user (no receipt or restoration action recorded).

This is the start of #ticket-billing-six7man channel. Hello @ZlkInBlk! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hello, I lost my account which is not a problem, I can recreate it, even if I lost some characters that I wanted but okay, the problem is the 40 euro subscription that I bought and not even with "restore" as a button on the subscription I am given back, I also checked the account where there is on google play and the email is the same where there is the account on aspect @ZlkInBlk
Are you still having this issue?
Exported transcript automatically when the ticket was closed.
Top participants:
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @six7_man#0 (310541669860769792)
1 - @destructively__#0 (1012012939315789865)