<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-savannah09762 (1514279617018728622)
Ticket Type: BILLING
Ticket Owner: 1514276829492678806
Created: 6/10/2026, 2:46:34 PM
Locked: no
Claimed: 1265172963502854207
Messages: 18

AI Ticket Summary

Summary — Billing Support ticket (Owner: 1514276829492678806) Issue: - User purchased an Aspect subscription via iPhone (Apple Pay) and requested a refund after cancelling the subscription. Staff actions: - flowing.bloom (1265172963502854207) confirmed the platform and instructed the user to cancel (Settings → Subscriptions → Aspect). - Explained that cancelling does not issue a refund and directed the user to request a refund through Apple: https://reportaproblem.apple.com/. - Advised the user that Apple handles refunds and will reply by email, typically within 24–48 hours. destructively__ (1012012939315789865) reiterated the 24–48 hour email response. Final result / status: - Ticket closed by destructively__ (1012012939315789865). - Refund outcome is pending — Apple will respond to the refund request by email within ~24–48 hours. It’s slightly unclear from the chat whether the user completed the refund submission, but they were instructed to use Apple’s reportaproblem site.

This is the start of #ticket-billing-savannah09762 channel. Hello @Savannah! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hi Savannah! Alrighty; first of all, are you able to tell me if you purchased the subscription through an IPhone or an Android? iPhone Apple Pay Okay, perfect So, please just make sure that you have cancelled the subscription first and foremost Go to Settings -> Subscriptions -> Aspect Yes I’ve cancelled it I just want my money back Okay, great Cancelling will not refund your money. If you’d like to request a refund, it would be through : https://reportaproblem.apple.com/ If you submit a ticket to Apple, they will handle it from there. Usually, they’re pretty good with their refund policy Okay I’ve done it where will here if it ? Pardon? How do I know that there going to give me a refund They’d email you back with a response to your ticket inquiry! I think within a few days How do I know that there going to give me a refund They will email you in 24/48h with your answer. 🙂
Exported transcript automatically when the ticket was closed.
Top participants:
11 - @flowing.bloom#0 (1265172963502854207)
5 - @savannah09762#0 (1514276829492678806)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @destructively__#0 (1012012939315789865)