<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-rayyyzon (1536539857134821416)
Ticket Type: BILLING
Ticket Owner: 1466984468056379446
Created: 8/11/2026, 1:00:49 AM
Locked: no
Claimed: 1012012939315789865
Messages: 2

AI Ticket Summary

Summary — Billing Support ticket (Owner: 1466984468056379446) - User issue: The user contacted support about a subscription/payment that did not activate on their account (implied by staff request). - Staff actions: Staff member destructively__ (ID 1012012939315789865) claimed the ticket and asked the user (in French) to provide proof of purchase (App Store or Google Play receipt) so the payment can be verified and the activation issue investigated. - Technical details requested: Purchase receipt from App Store or Google Play to verify payment and subscription activation. - Final result: Ticket was closed by staff (1012012939315789865). No receipt or further user messages are present in the transcript, so the issue remains unresolved in the available record. If more detail is required, provide the purchase receipt or any transaction ID so staff can continue the investigation.

This is the start of #ticket-billing-rayyyzon channel. Hello @rayyyzon! Thank you for opening a **Billing Support** ticket.
Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.

**Tips for a faster response:**
• Explain your situation in detail (what happened, when, and where).
• Include screenshots or links if relevant.
• Keep your language polite and respectful.
• Avoid tagging staff members directly — we’ll respond as soon as possible.

Once a member of @Trial Helper, @Helper, @Helper Team Lead, @Moderator, @Moderation Team Lead, @Community Manager has reviewed your ticket, you’ll receive a reply here.
If you opened this ticket by mistake, press the **Close** button and follow the prompt to request closure from staff.

Thank you for your patience and cooperation! @rayyyzon
Merci de nous avoir contactés!

Peux-tu nous envoyer une preuve de l’achat, par exemple le reçu de l’App Store ou de Google Play ? Cela nous permettra de vérifier le paiement et de voir pourquoi l’abonnement ne s’est pas activé sur ton compte.

Merci ! :yuji_heart:
Exported transcript automatically when the ticket was closed.
Top participants:
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @destructively__#0 (1012012939315789865)