<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-ravenwesker22 (1503833713027317841)
Ticket Type: BILLING
Ticket Owner: 1045902482750066819
Created: 5/12/2026, 6:58:17 PM
Locked: no
Claimed: 1012012939315789865
Messages: 16

AI Ticket Summary

Ticket type: Billing Support Ticket owner: 1045902482750066819 Handled/closed by: destructively__ (1012012939315789865) Summary: - User issue: The owner reported repeated errors when attempting to subscribe (had already tried reinstalling the app). They also missed/let an emailed Discord verification link expire and asked whether to rejoin the server. - Staff actions: Staff determined the subscription failures were due to a required identity/verification form on Google's side (not an issue with Aspects) and advised the user to complete that form to finish the purchase. For the expired server verification, staff requested a screenshot of the received link to confirm legitimacy, then manually verified the user in the server. - Outcome: User was manually verified in the Discord server. Subscription purchase likely requires completing the external (Google) identity verification form β€” staff could not complete that on the user’s behalf. Ticket closed by staff. Notes/technical details: - Cause of purchase failure identified as a Google identity verification step (external to Aspects). - Staff verified the legitimacy of the expired verification link before manually verifying the user.

This is the start of #ticket-billing-ravenwesker22 channel. Hello @Β₯π‘…π‘Žπ‘£π‘’π‘›π‘€π‘’π‘ π‘˜π‘’π‘ŸΒ₯! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! I'm trying to subscribe but it's erroring multiple times iv tried uninstalling and reinstalling asw @Β₯π‘…π‘Žπ‘£π‘’π‘›π‘€π‘’π‘ π‘˜π‘’π‘ŸΒ₯
Hallo!
It says you need to complete a form, so I’m assuming they need to verify some identity issues with you before allowing it to complete the purchase. (That’s a direct google issue and not aspects!) Thank you I was so confused XD ill look into it :pain: Thank you I was so confused XD ill look into it <a:pain:950420450931011625> No problem, let me know if you need anything else. 😁 Also one other thing when joining the dc I got a verification link I didn't realize I received till I got home from work and it expired do I leave and rejoin the dc? Also one other thing when joining the dc I got a verification link I didn't realize I received till I got home from work and it expired I’m not sure, but I’ll manually verify you.
Did you get the link when you opened the ticket? I received the link 3 hrs ago when I was working and didn't realize till after I received the link 3 hrs ago when I was working and didn't realize till after Hm, send me a screenshot before you click any links.. Yeah, it’s real thank god… I’ve verified you so you that shouldn’t happen from now on, if it does just tag me! Thank you so much ^β€’^ Thank you so much ^β€’^ No problem! Do you need anything else?
Exported transcript automatically when the ticket was closed.
Top participants:
8 - @destructively__#0 (1012012939315789865)
7 - @ravenwesker22#0 (1045902482750066819)
1 - @Aspect Assistant#2405 (1479500542832021527)