<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-rafarpros (1530561973882851330)
Ticket Type: BILLING
Ticket Owner: 1460322368462524600
Created: 7/25/2026, 1:06:51 PM
Locked: no
Claimed: 1012012939315789865
Messages: 22

AI Ticket Summary

Summary — Billing Support ticket (owner: 1460322368462524600; handled and closed by destructively__ / 1012012939315789865) Issue: - User (rafarpros) attempted to purchase Aspect Pro on an Android (Samsung S24) device. Payment initially failed with an error message referencing PayPal and code OR_MIVEM_06. The user later discovered the purchase completed and they were charged the full yearly amount, though they expected a single monthly charge (27 DKK). Staff actions and technical guidance: - Asked for a screen recording of the purchase flow (user could not provide one). - Identified OR_MIVEM_06 as a Google Play–generated error indicating an issue with the payment method. - Advised troubleshooting steps: verify card is linked/verified in PayPal, try selecting the card directly in Google Play, remove and re-add the payment method in Google Play, confirm Google Play country matches the payment method/billing address, and contact Google Play Support if needed. - Clarified that a monthly subscription option is not available on Android and Aspect cannot issue manual refunds. - Provided Google Play refund support link for refund requests: https://support.google.com/googleplay/answer/2479637 Final result: - User confirmed they were charged for the yearly plan (annual total ~325 DKK), accepted that a monthly option is not available on Android, and was instructed to request a refund through Google Play if they want to revert the purchase. - Ticket was closed by staff after the user confirmed no further assistance was needed. Notes: - OR_MIVEM_06 originates from Google Play (not Aspect). - Refunds must be handled via Google Play; Aspect cannot process manual refunds.

This is the start of #ticket-billing-rafarpros channel. Hello @Raferpros! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hello! I recently found your app, and I really love it. I wanted to purchase Aspect Pro, but for some reason it won't let me complete the purchase. I have enough money on my card to cover the yearly subscription, but the payment keeps getting declined. I've tried everything I can think of, and nothing has worked. I'd really like to get the Pro version, but at this point I'm not sure what else to do. Could you please help me figure out what's causing the issue? Thank you! Hello! I recently found your app, and I really love it. I wanted to purchase Aspect Pro, but for some reason it won't let me complete th Can you screen record you trying to make the purchase? So we can see what error it gives you. Can you screen record you trying to make the purchase? So we can see what error it gives you. I can't my phone doesn't allow me to screenshare it. It says "add a credit or debit card to your PayPal account and try again. [OR_MIVEM_06]" I have my card connected and I have more then enough money on PayPal. I can't my phone doesn't allow me to screenshare it. It says "add a credit or debit card to your PayPal account and try again. iPhone or android? iPhone or android? Android Samsung s24 I can't my phone doesn't allow me to screenshare it. It says "add a credit or debit card to your PayPal account and try again. Thanks for the additional information!

The error code OR_MIVEM_06 is generated by Google Play, rather than by Aspect. It usually indicates an issue with the payment method linked to your Google account.

Could you please try the following?

- Make sure your debit/credit card is successfully linked and verified in your PayPal account.
- Try selecting the card directly in Google Play (instead of PayPal), if possible.
- Remove and re-add your payment method in Google Play.
- Ensure your Google Play country matches your payment method and billing address.
- If the issue persists, we recommend contacting Google Play Support, as they'll be able to see the specific reason the payment is being declined.

If Google Play is able to resolve the payment issue and you continue experiencing problems specifically within Aspect afterward, please let us know and we'll be happy to investigate further. Yes, the problem was exactly what I thought it was. I only had enough money in my bank account for the monthly subscription, not the yearly one. However, I was charged for the yearly plan, even though I only wanted the monthly subscription. Will I get the money back? Yes, the problem was exactly what I thought it was. I only had enough money in my bank account for the monthly subscription, not the yearly That doesn’t make any sense regarding you initial statement, since it said the purchase wasn’t complete on your end? Either way, you can request a refund here:
- https://support.google.com/googleplay/answer/2479637 Google may give refunds for some purchases made through Google Play’s billing system, based on the refund policies described below. Refund policies are different depending on what you bought, when That doesn’t make any sense regarding you initial statement, since it said the purchase wasn’t complete on your end? Yes, I'm trying to get everything grammatically correct, which means I'm using AI, which doesn't justify or actually explain what I'm trying to say. But I was in a hurry, so I just sent it. The payment went through, but I'm confused. It says the subscription is 27 DKK per month, which adds up to around 325 DKK per year. I thought I would only be charged 27 DKK today, not the full 325 DKK all at once. I really appreciate your help, but paying the full year's worth upfront is exactly what I was worried about from the start. Will I get the money back and only be charged the monthly 27 DKK instead, or is the full yearly amount charged upfront? The payment went through, but I'm confused. It says the subscription is 27 DKK per month, which adds up to around 325 DKK per year. I th There’s no monthly option available on Android, regarding your money, you need to request a refund thru google! Aspect doesn’t do any manual refunds. So I've paid for a year? and there is no changing it to monthly plan? So I've paid for a year? and there is no changing it to monthly plan? No, because a monthly option is not out, so there’s no way of paying something that doesn’t exist yet. No, because a monthly option is not out, so there’s no way of paying something that doesn’t exist yet. Ah okay that's fine then! I was just confused because it said monthly 27DKK. Thanks you for the help. Thanks you for the help. No problem! Do you need anything else or can I close this ticket? You can close it.
Exported transcript automatically when the ticket was closed.
Top participants:
11 - @rafarpros#0 (1460322368462524600)
10 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)