<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-pmpkiin (1510946002105012234)
Ticket Type: BILLING
Ticket Owner: 1021120775341752350
Created: 6/1/2026, 9:59:59 AM
Locked: no
Claimed: 1012012939315789865
Messages: 3

AI Ticket Summary

Ticket type: Billing Support Ticket owner: 1021120775341752350 Handled by: destructively__ (1012012939315789865) — claimed and closed by same staff Issue: - User reported a yearly subscription was purchased on their phone by a friend about an hour prior using Apple gift-card balance and asked about getting a refund. Staff actions: - Explained staff cannot access Apple/App Store purchases or issue refunds directly. - Advised the user to submit a refund request to Apple via the App Store purchase history or Apple’s refund portal, noting Apple reviews refunds case-by-case and earlier requests are better. - Offered to help with any questions about the subscription status on Aspect. Final result / outcome: - No refund was issued by staff; user was directed to Apple for a refund. Ticket was closed by staff. The actual refund outcome is unknown from these messages.

This is the start of #ticket-billing-pmpkiin channel. Hello @pÄmpKiiN! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hello. A friend bought the yearly subscription today over my phone (no idea how she managed that), and I don’t know if I can maybe return it or whatever, but at this point I’m desperate. I already searched for ways but found nothing. She bought it maybe an hour ago with money I had on my phone from an apple gift-card, so I’m not sure if that’s refundable, but I thought I could try my luck at least 🥲 @pÄmpKiiN

Hello! Unfortunately, we don't have access to Apple subscription purchases or the ability to issue refunds directly.

If the subscription was purchased through the App Store, you'll need to submit a refund request to Apple through their refund portal or your App Store purchase history. Apple reviews refund requests on a case-by-case basis, so while we can't guarantee the outcome, it's worth submitting a request as soon as possible since the purchase was made recently.

If you have any questions about your subscription status on Aspect, feel free to let us know and we'll do our best to help.
Exported transcript automatically when the ticket was closed.
Top participants:
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @_pmpkiin#0 (1021120775341752350)
1 - @destructively__#0 (1012012939315789865)