<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-oceaniquement (1547666365224067073)
Ticket Type: BILLING
Ticket Owner: 999374277960806461
Created: 9/10/2026, 5:53:35 PM
Locked: no
Claimed: no
Messages: 16

AI Ticket Summary

The user reported that, on iOS in France, the App Store lists an Aspect Pro monthly subscription for €9.99, but the app only offers the €39.99 yearly plan. They asked whether the monthly option could be enabled or when it might become available. Staff clarified that the monthly subscription is not currently publicly available, cannot be enabled manually, and has no estimated relaunch date. Updates will be posted in the referenced channels. Staff also explained that the App Store listing remains because the monthly plan is still in development, and advised users to make purchases through the app rather than directly from the App Store to avoid potential entitlement issues. The user confirmed their questions were answered, and the ticket was closed.

This is the start of #ticket-billing-oceaniquement channel. Hello @Océane 💅🏾! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hi @Océane 💅🏾! Hi ! Hi ! How may I help you? I’m having an issue with the Aspect Pro subscription options.

I’m using Aspect on iOS in France. The French App Store currently lists “Aspect Pro Monthly” for €9.99, but when I open the Pro subscription page in the app, I only see the €39.99 yearly plan.

I would like to subscribe to the monthly plan (€9.99), but there is no option to select it in the app.

Could you please tell me if the monthly plan can be enabled for my account, or how I can access it?

Thank you! Unfortunately, the monthly subscription is **not** publicly available for now.
No staff can enable it on your account. Do you have any more question? @Océane 💅🏾 Oh, I see! Thank you for clarifying.

Do you know if the monthly subscription is planned to become publicly available again in the future? I would really prefer to subscribe monthly rather than commit to the yearly plan, so I’d be happy to wait for it if it’s coming back.

Thank you! 😊 We have not ETA on that for now!
You will be noticed in #🚀-community-updates or #📣-announcement when so! ❤️ That so sad…I wanted to try I am sorry! Got it, thank you for clarifying!

One last question: why is “Aspect Pro Monthly – €9.99” still listed under In-App Purchases on the French App Store if the monthly subscription is not publicly available?

I was a little confused because that’s actually how I found out about the monthly option in the first place. 😅 Got it, thank you for clarifying! One last question: why is “Aspect Pro Monthly – €9.99” still listed under In-App Purchases on the French It is being developed. Nobody should subscribe from the App Store, always go through the app for any purchase, else you may not have your item afterwads. Thank you Thank you Of course! Do you have any more question before I close this ticket? No it’s good thank you
Exported transcript automatically when the ticket was closed.
Top participants:
8 - @a.l.e.y.x#0 (1168610887066730520)
7 - @oceaniquement#0 (999374277960806461)
1 - @Aspect Assistant#2405 (1479500542832021527)