<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-oadlap (1551072087005859872)
Ticket Type: BILLING
Ticket Owner: 608030640561979580
Created: 9/20/2026, 3:26:43 AM
Locked: no
Claimed: 190695753818177538
Messages: 10

AI Ticket Summary

The user accidentally subscribed to the annual Aspect Pro plan, canceled immediately, and requested a refund through Google Play, but the request was automatically declined. Staff explained that refunds are fully controlled by Google Play and cannot be overridden by the service. The user acknowledged the clarification and confirmed no further assistance was needed. Ticket was closed by draculvrita.

This is the start of #ticket-billing-oadlap channel. Hello @oadlap! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hello there @oadlap !
How can I be of assistance? I accidentally subscribed to the annual Aspect Pro plan today and immediately canceled it. ​I tried requesting a refund through Google Play, but it was automatically declined Could you please help me process a refund from your side? Oh no, I'm sorry to hear that happened! Unfortunately, and I know this is not what you want to hear, we have no control over the refund process on our end. It's entirely controlled by Google Play since they process the payment. We have no ability to override their decision. ​Oh, I understand! Thank you so much for the quick reply and clarification anyway You're very welcome! I'm sorry that there isn't much more we can do on our end. 🙁 Is there anything else I can help you with before I close this ticket? No, that's all, thank you I do hope you have a great evening and rest of your weekend! I hope you'll give Aspect Pro a try again in the future, too. ❤️
Exported transcript automatically when the ticket was closed.
Top participants:
5 - @draculvrita#0 (190695753818177538)
4 - @oadlap#0 (608030640561979580)
1 - @Aspect Assistant#2405 (1479500542832021527)