<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-nunex065 (1512251272135311410)
Ticket Type: BILLING
Ticket Owner: 1255107273995325524
Created: 6/5/2026, 12:26:39 AM
Locked: no
Claimed: 1012012939315789865
Messages: 41

AI Ticket Summary

Ticket: Billing Support User: 1255107273995325524 Summary: - Issue: User accidentally purchased the annual subscription via Apple while intending to buy the monthly plan (monthly option currently unavailable in the app/store). - Staff actions: Staff (destructively__ and flowing.bloom) explained that Apple handles refunds for App Store purchases, provided Apple’s Report a Problem link (https://reportaproblem.apple.com), advised the user to submit a refund request to Apple, and warned against immediately initiating a bank chargeback (may cause account/payment restrictions). They also noted that switching subscriptions won’t start a monthly plan until the yearly term ends. - Outcome: The user submitted a refund request to Apple and is awaiting a response. Final refund result is unknown/pending. Ticket closed by staff (destructively__). Important technical notes: - Refunds for purchases made through Apple are processed by Apple, not Aspect. - Disputing the charge via the bank before requesting a refund from Apple can result in Apple placing restrictions on the account/payment methods.

This is the start of #ticket-billing-nunex065 channel. Hello @🦇! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hi love, what can I help you with? You just took my ticket… I saw a sneak peek on the #🤔-community-support You just took my ticket… :fh_Sus: :emoji_19: hey, sorry the hour but basically, i wanted to buy your month subscription Ouuu okok so the monthly subscription isn’t available right now. That may be where the problem started but accidentally, i bought the year one on my app store showed the month one let me show u let me show u No need to! We don’t usually advise people to change subscriptions because the monthly subscription will only begin after the yearly ends. You can ask Apple for a refund if needed but it’s not guaranteed. how can i do that? And if Apple can’t do anything about it, your next best bet would be to directly contact your banking provider for possible resolutions Try contacting Apple support okay thanks, really how can i do that? - https://reportaproblem.apple.com/?s=6 okay thanks, really Ofc!! 🤍 @🦇
Please do not contact your bank to reverse a charge, you will have your account restricted. Oh… Either way, we hope you’re able to reach a resolution soon. So sorry you encountered the subscription issue ): @🦇

If the subscription was purchased through Apple, refunds are handled directly by Apple rather than Aspect. We recommend submitting a refund request through Apple’s Report a Problem page and explaining the situation there.

Please note that if you choose to dispute the charge through your bank instead of requesting a refund from Apple, Apple may place restrictions on your account or payment methods while the chargeback is being reviewed.

You can request a refund here:
https://reportaproblem.apple.com i’ve sent to apple i’m waiting guys if this works, i’m so grateful i was panicking It should be quick, the only time I needed to request a refund they responded within 12h! guys if this works, i’m so grateful I hope you get what you’re looking for! 🙏 @🦇
Did you subscribe to both subscriptions? Both Pierre and I do! (: no, i just subscribe the annual one, thinking that was the monthly no, i just subscribe the annual one, thinking that was the monthly Ok that’s good, you shouldn’t be worried then! My worry was that you subscribed to both accidentally. i’m literally praying that apple refund me If they don’t approve you refund then you can contact your bank and ask them to reverse the charge, there shouldn’t be any issues because there’s no process going on regarding a refund! thanks, really you’re the best
Exported transcript automatically when the ticket was closed.
Top participants:
16 - @nunex065#0 (1255107273995325524)
14 - @destructively__#0 (1012012939315789865)
10 - @flowing.bloom#0 (1265172963502854207)
1 - @Aspect Assistant#2405 (1479500542832021527)