<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-neverknown (1521418563456471170)
Ticket Type: BILLING
Ticket Owner: 1113961358342508544
Created: 6/30/2026, 7:34:12 AM
Locked: no
Claimed: 160655903031427072
Messages: 13

AI Ticket Summary

Summary — Billing Support ticket (owner ID: 1113961358342508544) Issue: - User reports their subscription (valid until 2026-11-06) will not restore in the app. When they tap "Restore Purchases" the app reports it "can't locate a purchase," but attempting to purchase again prompts "you already own it." Staff actions: - rimor advised a clean reinstall of the app (user tried this and reported it did not fix the issue). rimor also noted the error can occur when attempting to subscribe while already subscribed and asked the user to use the restore flow. - destructively__ requested a screenshot of the subscription to escalate to the developers and later asked the user to retry restoring the purchase. Technical details / outstanding items: - There is a mismatch between the store ownership state and the app's restore logic (restore fails to locate purchase while the store marks it as owned). - No screenshot, platform (iOS/Android), receipt, or app/version details were provided in the thread. - Final outcome is unresolved/unclear. Staff requested a screenshot and another restore attempt for developer investigation; no confirmation of resolution is in the ticket.

This is the start of #ticket-billing-neverknown channel. Hello @절대! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hello my purchase isnt restoring!! Even though I def have it until November 6th 2026 Even though I def have it until November 6th 2026 Hey there,
Please try a clean install of the app, try again, and let us know if it works. It did not work It did not work Let me ask, does that error appear when you tap to restore purchases? Usually, it appears when trying to subscribe while already subscribed. If that's the case, please click to restore the purchase. Yes I click restore and it says it cant locate a purchase but when I click to purchase again it says I already own it Yes I click restore and it says it cant locate a purchase but when I click to purchase again it says I already own it Can you please send a screenshot of the subscription? So I can them to devs and ask them what’s going on with it. Thank you! @절대

Can you please retry to restore the purchase?
Exported transcript automatically when the ticket was closed.
Top participants:
6 - @never.known_#0 (1113961358342508544)
4 - @destructively__#0 (1012012939315789865)
2 - @rimor#0 (160655903031427072)
1 - @Aspect Assistant#2405 (1479500542832021527)