<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-melaverdee (1512954658111623420)
Ticket Type: BILLING
Ticket Owner: 771798209072726050
Created: 6/6/2026, 11:01:40 PM
Locked: no
Claimed: 687842651319435380
Messages: 5

AI Ticket Summary

Ticket type: Billing Support Owner: melaverdee (ID: 771798209072726050) Handled by: peytonimo (ID: 687842651319435380) — claimed and closed by same staff member Summary: - User issue: Spent in-app "golds" to generate an image from a prompt. The generated image did not match the prompt; user deleted the post expecting a refund but did not receive the golds back. User had no screenshots. - Staff response: Explained the photo-generation system is new and imperfect (prompts may not always be followed). Confirmed that deleting posts does not trigger refunds at this time and apologized for the inconvenience. - Final result: No refund issued; user informed of current policy/limitations. Staff asked if further help was needed and then closed the ticket.

This is the start of #ticket-billing-melaverdee channel. Hello @˗ˏˋmela verde ༊*·˚! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! hi guys. i have a question! i spent money for the golds to make a post for my character, i made a promt for the post but after i posted it the photo result was completely different from the promt i wrote. so i deleted the post thinking i would get my golds back.. but it didnt, i dont have them so i basically spent money for no reason. is there a way to get my golds back after deleting a post since i used them for making it? i unfortunately dont have the screenshots cause i didnt know.. but you know, maybe for the next time? oh my bad i dont know how this works lol Hi @˗ˏˋmela verde ༊*·˚ ! The photo generating system is still learning and growing so not all posts will be just right, unfortunately when you delete posts there is no refunds at this time. We’ve had some posts within #🤖-bug-report about the prompt not being followed and that is something that will improve with time. The feature is still super new. I apologize for the inconvenience 🤍 Is there anything else I can help you with or is it okay to close this ticket now? 🤍 @˗ˏˋmela verde ༊*·˚
Exported transcript automatically when the ticket was closed.
Top participants:
2 - @melaverdee#0 (771798209072726050)
2 - @peytonimo#0 (687842651319435380)
1 - @Aspect Assistant#2405 (1479500542832021527)