<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-maxxie (1533015440761294930)
Ticket Type: BILLING
Ticket Owner: 937108518870347796
Created: 8/1/2026, 7:36:03 AM
Locked: no
Claimed: 1012012939315789865
Messages: 5

AI Ticket Summary

Summary — Billing Support ticket - User (ID 937108518870347796) reported an unexpected charge for “premium” while using Aspect for character building and asked for a refund, stating they did not remember authorizing payment. - Staff (destructively__; ID 1012012939315789865) advised that refunds must be requested through the platform store (Google Play or Apple App Store). - The user acknowledged the instruction and thanked staff. No payment details, receipt, or store/platform were provided by the user, and no refund was processed by staff. - Ticket was claimed and closed by destructively__. Final outcome: user was directed to contact Google/Apple for a refund; resolution beyond that was not confirmed.

This is the start of #ticket-billing-maxxie channel. Hello @unknown-user! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hello, I was using Aspect for character building. One day I looked at how much money the premium cost.

I then suddenly got billed for the premium when I don’t remember clicking to pay for it.

I was wondering if I could get a refund on the payment as I did not know I paid for it in the first place. Hello, I was using Aspect for character building. One day I looked at how much money the premium cost. I then suddenly got billed for the Refunds need to be asked to Google / Apple. Refunds need to be asked to Google / Apple. Oh thank you sm! Oh thank you sm! No problem!
Exported transcript automatically when the ticket was closed.
Top participants:
2 - @maxx.ie#0 (937108518870347796)
2 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)