Summary — Billing Support ticket for user lu0.0n (ID 1111079703521009754) Issue - User reports being charged (notification received) for a 750 Gold purchase (39.99 SAR) but the gold did not appear in the app. Restore Purchase returned “no purchase found.” User says payment was charged to their phone number bill and that two other gold purchases that evening succeeded. Staff actions - Staff (falsealarm2109) asked the user not to attempt the purchase again and requested: - Aspect username/user ID (user provided: lu0.0n) - Full Apple receipt or transaction/order ID for the 39.99 SAR purchase including date/time - Confirmation that the user is signed into the same Apple ID and Aspect account used for the purchase - Staff (destructively__) instructed the user to submit feedback via the in-app “feedback” page (below “Restore your purchase”) and to provide a screenshot so staff can forward it to developers. - Staff escalated the case to devs and warned them of the issue. Final status / outcome - Ticket was closed by destructively__ due to a high volume of open tickets; a follow-up will be opened once developers respond. - As of ticket close, the transaction has not been verified and the missing gold has not been restored. - The user supplied their Aspect username but did not provide the Apple receipt/transaction ID in the conversation. Important technical details / next steps - Amount: 39.99 SAR for 750 Gold. - Restore Purchase returned “no purchase found.” - User reported charge via phone number billing (carrier) but staff asked for an Apple receipt/transaction ID — this distinction is unresolved in the conversation. - User was instructed to submit in-app feedback and to send a screenshot of that submission to staff for developer review. Follow-up pending developer verification.