<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-localdenkifictionkin (1505796933971869836)
Ticket Type: BILLING
Ticket Owner: 1320194841040388107
Created: 5/18/2026, 4:59:25 AM
Locked: no
Claimed: 1172096830767644684
Messages: 28

AI Ticket Summary

Ticket type: Billing Support Ticket owner ID: 1320194841040388107 Claimed/Closed by: scarlet.gh2 (1172096830767644684) Summary: - User issue: The user accidentally purchased an annual subscription thinking it was a monthly plan because the app UI showed a "$3.33/month" equivalent. They want a refund because they don’t want a year-long charge. - Staff actions: scarlet.gh2 explained that refunds are handled by the platform (Google Play or Apple App Store), confirmed Aspect currently only offers an annual membership ($39.99/year USD) and that the UI line shows a monthly equivalent rather than offering a monthly plan, requested and reviewed a screenshot of the confusing text, and provided Google’s refund workflow link (https://support.google.com/googleplay/workflow/9813244?hl=en). - Technical/details: Aspect currently has only an annual subscription billed at $39.99/year (displayed as a monthly equivalent). In-app subscription refunds are processed through the device’s store (Google Play / App Store). The user’s Google subscription page did not show an obvious refund button; staff advised submitting a refund request via Google’s support workflow. Staff noted that because it’s an in-app purchase, Google may still decline the refund. - Final result/status: The user used the provided Google refund instructions and began the refund request; outcome of the refund is not recorded in the ticket. Ticket was closed by scarlet.gh2.

This is the start of #ticket-billing-localdenkifictionkin channel. Hello @∘₊✧ꨄ𝐊𝐚𝐦𝐢ꨄ✧₊∘! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Okay, so I need to speak to someone about how to go about this... It wasn't clear to me that I was buying a whole years worth of the subscription when I bought it, so I need to figure out how to go about getting a refund... I enjoy the app but it's not something I'll use for a year straight, I thought it was going to only charge me for a month, not the full year and I was definitely not supposed to spend that much on it.. I was told to try to get in contact with the creator of the app or something before trying to dispute the charge through my bank so that's what I came here for in hopes someone could help. Hi! Refunds are usually handled through the subscription provider on your device (either iOS App Store or Google Play).

Please check your subscription settings on your device or contact Apple/Google support to request a refund.

Further, Aspect does not presently offer a monthly membership, it only offers an annual membership, though a monthly membership is in the works. Depending on whether you purchased your membership through Google Play or the App Store, you will need to contact Google or Apple to request a refund. Ahhh see it was a little bit misleading because it mentioned the monthly price, so I thought it was a monthly subscription! Can I see a screenshot where you saw it said that it would be a monthly subscription? There is currently only an annual subscription for $39.99/year USD, converted to whatever currency you are using. but if I can see where you saw this information, i'd be glad to help you figure this out. I didn't get a screenshot before I purchased it, and now I cant see the whole subscription thing again, I can try to get one if I can get the refund though! Thank you! it does not tell me through my google subscriptions that i can request a refund... It shows that it is there but it only gives me 2 options and manage just pulls up an option for me to add a secondary card. Here is a link from Google's help page on how to request a refund:
https://support.google.com/googleplay/workflow/9813244?hl=en Request a Google Play purchase refund with our easy, self-help flow that lets you skip the line and submit refund requests on Play purchases. okay so i figured it out thanks to that, but it says this when i put in my reasoning, would that cause an issue because its an in-app purchase? I don't believe so. The worst that will happen is Google will decline the refund. okay, thank you! i can try to log in on a different google account to show you what confused me Okay, that would be great. The circled part! I thought it would give the option to have a monthly instead of yearly, but it didn't and because my card is hooked up to my Google account it just bought it instantly Ooh, thank you. I see. It is telling you "This costs only $3.33/month but it is billed annually at $39.99/year." that doesn't mean there's a monthly membership, it is just telling you what the monthly price is. I understand now, but at the time it was a little confusing to me! still love the app, it's amazing but I just don't get on apps for months on end sometimes, so I don't want to have that subscription running without me using it, especially because I can go for up to 3 months at a time without using an app sometimes. :shibasobves: Is there anything else I can help you with today? no, that should be it, thank you for the help! Alright, thank you.
Exported transcript automatically when the ticket was closed.
Top participants:
15 - @scarlet.gh2#0 (1172096830767644684)
12 - @localdenkifictionkin#0 (1320194841040388107)
1 - @Aspect Assistant#2405 (1479500542832021527)