Summary — Billing Support ticket (owner: kinga_16) - User issue: The user accidentally subscribed to the yearly plan instead of the 1-month plan and attempted to cancel via the Google Play Store. Their cancel action only stopped future renewals (i.e., it prevented next year’s billing) and did not address the current annual charge. They asked if staff could help. - Staff actions: Staff member destructively__ claimed and closed the ticket. They pinged the user, asked clarifying questions about what the user wanted, and asked whether the user wanted instructions on how to request a refund. - Final result: No further user messages or resolution recorded in the ticket. Ticket was closed by staff with no refund or follow-up logged. - Important technical note: Cancelling a subscription in Google Play generally stops future renewals but does not automatically issue a refund for the current charge; a refund must be requested from Google Play (via the Play Store purchase history/refund request or Google Play Help). Staff offered to provide refund-request instructions but no guidance was delivered in this ticket.