<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-junbakon2630 (1528889024390103191)
Ticket Type: BILLING
Ticket Owner: 268966341300453376
Created: 7/20/2026, 10:19:09 PM
Locked: no
Claimed: no
Messages: 6

AI Ticket Summary

Summary — Billing Support ticket (owner: 268966341300453376) User issue: - User paid $1 for a character post that, per the purchase instructions, was supposed to include a picture. The generated post was text-only. The user requested a $1 refund. Staff actions: - Staff (destructively__, ID 1012012939315789865) asked whether the user had tried restoring the purchase and prompted the user to try restoring it. - Staff was unsure if restoring would allow adding the image and asked the user to attempt it. Final outcome / status: - No refund was issued or confirmed in the conversation. The user reported the post was text-only and was asked to try restoring the purchase, but there is no follow-up message confirming success or refund. Ticket was closed by destructively__ (1012012939315789865). - Resolution is unclear from the transcript; no definitive technical or billing resolution documented. Technical notes: - Staff suggested using a "restore purchase" action as a remediation step.

This is the start of #ticket-billing-junbakon2630 channel. Hello @Emordnilap! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! I paid for a post for a character. The explicit instructions in the post are that every post is to have a picture. The post generated was text only. I would like a refund of that $1. Have you tried to restore the purchase? @Emordnilap ^ It made the post. It was text only, though. Will it allow me to do that? It made the post. It was text only, though. Will it allow me to do that? I’m not sure, try it if you can!
Exported transcript automatically when the ticket was closed.
Top participants:
3 - @destructively__#0 (1012012939315789865)
2 - @junbakon2630#0 (268966341300453376)
1 - @Aspect Assistant#2405 (1479500542832021527)