<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-johnbohnlegault90553 (1504264107161817209)
Ticket Type: BILLING
Ticket Owner: 1372748429679399016
Created: 5/13/2026, 11:28:31 PM
Locked: no
Claimed: 1012012939315789865
Messages: 16

AI Ticket Summary

Summary — Billing Support ticket (owner 1372748429679399016) - Issue: User reports their subscription "randomly ended." Using the app's restore function shows the subscription as active, but the app still behaves as if the subscription is not present and denies access. User already tried closing and reopening the app multiple times with no change. - Staff actions: destructively__ (1012012939315789865) reviewed the screenshots, confirmed the restore screen indicated the subscription was active, and guided the user through basic troubleshooting: fully close and reopen the app and verify the subscription directly in the App Store (App Store → profile → Subscriptions) to ensure it is still enabled and not expired. Staff requested the user report what the App Store shows. - Outcome / current status: No follow-up from the user in the transcript after being asked to check subscriptions. The ticket shows closed by staff (1012012939315789865), but the issue remains unresolved in the provided logs and is awaiting the user's confirmation of their App Store subscription status or further information.

This is the start of #ticket-billing-johnbohnlegault90553 channel. Hello @Johnbohn! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hey i had a subscription but the. It randomly ended and when i do restore it just says it’s active but it doesn’t do anything [no text] Hi!
The second screenshot says the subscription is active tho, so I’m a little confused. I know but then it goes back to telling me I can’t I know but then it goes back to telling me I can’t Can you show what happens after you close and enter the app? It does the same thing i closed it and reopened a couple of times It does the same thing i closed it and reopened a couple of times You fully closed and opened the app correct? Yup It keeps doing this tho Okay! - Open the AppStore
- Click your profile
- Click on subscriptions
And make sure it says it’s still on and didn’t expire. Okay ima take a look Okay ima take a look Go ahead and let me know what it says / shows. @Johnbohn

Any updates? 🙂
Exported transcript automatically when the ticket was closed.
Top participants:
8 - @johnbohnlegault_90553#0 (1372748429679399016)
7 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)