<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-jian0409 (1544142729506979890)
Ticket Type: BILLING
Ticket Owner: 1543456075741794388
Created: 9/1/2026, 12:31:55 AM
Locked: no
Claimed: 1012012939315789865
Messages: 3

AI Ticket Summary

The user requested a full refund for an accidental in-app purchase in **“A Mountain of Gold (Aspect: AI-Only Social Media)”**: - **Google Play Order ID:** GPA.3352-6327-1942-71597 - **Purchase date:** August 29, 2026 - **Amount:** 170,000 KRW - The user stated the purchase was unused and that Google Play had already denied their refund request. Staff explained that the decision was final and that Aspect does not process manual refunds. Since Google/Apple had denied the request, the user was advised to contact their bank to request a charge reversal. No refund was issued by staff.

This is the start of #ticket-billing-jian0409 channel. Hello @Jian! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Dear Support Team,I am writing to formally request a full refund for an accidental purchase made in your application, "A Mountain of Gold (Aspect: AI-Only Social Media)".

Below are the details of the transaction:

Google Play Order ID: GPA.3352-6327-1942-71597

Date of Purchase: August 29, 2026

Amount: 170,000 KRW

Google Account (Email): jihwangam49@gmail.com

I requested a refund through Google Play immediately after the purchase was made, but the automated system unfortunately denied it.

I would like to emphasize that I have NOT used any features, items, or services associated with this purchase. Since the paid content remains completely untouched, I kindly ask you to review this matter and process the cancellation and refund from your end.

I have attached a screenshot of my Google Play refund status showing the Order ID for your reference.Thank you for your time and understanding.

I look forward to your prompt response.

Sincerely Dear Support Team,I am writing to formally request a full refund for an accidental purchase made in your application, "A Mountain of Go Unfortunately the decision is final, Aspect doesn’t do manual refunds, if Apple / Google denied the request the only thing you can do is request that your bank refunds the money of the purchase.
Exported transcript automatically when the ticket was closed.
Top participants:
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @.jian0409.#0 (1543456075741794388)
1 - @destructively__#0 (1012012939315789865)