<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-jaiyeeeun (1535435700529274960)
Ticket Type: BILLING
Ticket Owner: 1028846078348509195
Created: 8/7/2026, 11:53:18 PM
Locked: no
Claimed: no
Messages: 2

AI Ticket Summary

Summary — Billing Support ticket (Owner: 1028846078348509195) - User issue: The user attempted to purchase Aspect Plus twice (first failed due to being $1 short, second due to using the wrong card). Their father reports repeated attempted charges to a spare card for the exact Aspect Plus amount. Attempts reportedly continued after the user deleted the app. The user included screenshots (not provided here) and asked for help. - Staff actions: No staff messages or troubleshooting steps are present in the ticket thread. Ticket was marked closed by 1012012939315789865, but no staff response or resolution is recorded. - Final result / status: Unresolved in the conversation — no confirmation that charges were stopped or that billing was investigated. Outcome is unknown. - Important technical details: Attempted charges match the subscription amount and persist despite the app being deleted. User-provided screenshots were referenced but are not included in this summary. Notes: The conversation lacks staff troubleshooting and final resolution. Escalation to billing or the payment processor and review of the provided screenshots/payment transaction IDs would be the next logical steps.

This is the start of #ticket-billing-jaiyeeeun channel. Hello @jai! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! i attempted to purchase aspect plus, first time was that i was a dollar short, then the other time was that i had used the wrong card. my dad notified me that something was continuing to attempt to charge my spare card, these are the screenshots he sent me. its the exact amount aspect requested for the plus so i assume its aspect attempting to charge me again. this is continuing even after i deleted the app because of this. not sure what is going on
Exported transcript automatically when the ticket was closed.
Top participants:
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @jai_yeeeun#0 (1028846078348509195)