<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-isalow (1531288557547683950)
Ticket Type: BILLING
Ticket Owner: 650821463032463370
Created: 7/27/2026, 1:14:02 PM
Locked: no
Claimed: 1012012939315789865
Messages: 18

AI Ticket Summary

Summary — Billing Support ticket - Ticket owner: 650821463032463370 - Staff handling/closed by: destructively__ (1012012939315789865) Issue - The user reported that their brother accidentally purchased a Pro subscription ("Pro abo"). The user cannot afford it and does not need the subscription benefits. What staff did - Provided an overview of Pro perks. - Initially shared the Apple refund page by mistake, then corrected and provided the Google Play refund workflow for Android: - https://support.google.com/googleplay/workflow/9813244?hl=en Final result - The user acknowledged the Google Play refund link, said the issue was serious due to lack of funds but is now fine, and thanked staff. - No confirmation in the conversation that a refund was requested or granted; staff supplied instructions for the user to request a refund via Google Play.

This is the start of #ticket-billing-isalow channel. Hello @Isalow_! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hey my brother bought a ticket in accident, but i can't afford it right now and i also don't need the benefits of the Abo. Can we do something? Hey my brother bought a ticket in accident, but i can't afford it right now and i also don't need the benefits of the Abo. Can we do A ticket of what? Oh sorry Auto correct I meant the Pro abo.. Idk what happend there Here’s the Pro perks. If you want a refund you can ask for it here:
- https://reportaproblem.apple.com/ I did not to it over Apple, i have a Android I did not to it over Apple, i have a Android My god… What What Sorry about that! Here’s the link to ask google for a refund!
- https://support.google.com/googleplay/workflow/9813244?hl=en Request a Google Play purchase refund with our easy, self-help flow that lets you skip the line and submit refund requests on Play purchases. Thank you No problem, do you need anything else? No that's all. It was a big issues for me because i don't have the money. But its fine know Thank you
Exported transcript automatically when the ticket was closed.
Top participants:
10 - @isalow_#0 (650821463032463370)
7 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)