<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-herbiex (1547018915555713145)
Ticket Type: BILLING
Ticket Owner: 745053321923919874
Created: 9/8/2026, 11:00:51 PM
Locked: no
Claimed: 1168610887066730520
Messages: 15

AI Ticket Summary

This was a Billing Support ticket. The automatic AI summary could not be generated, but the visible ticket discussion included: [2026-09-08T23:01:40.668Z] a.l.e.y.x: Hi <@745053321923919874> ! We will continue the conversation here. Could you please provide screenshots of the receipts? [2026-09-08T23:01:58.064Z] herbiex: yes! Just give me a min to screenshot [2026-09-08T23:04:23.112Z] herbiex: These are the ones I’ve noticed. I did pay for the pro subscription for the year but I’m not understanding these charges [2026-09-08T23:05:06.556Z] a.l.e.y.x: I see that you are on an iPhone. Would you mind going on the **App Store** and then on **Purchase History** concerning the same purchases. Those would show more relevant information. [2026-09-08T23:07:10.773Z] herbiex: Okay so the charge for August 31st should be correct cus that’s the yearly subscription. Did it charge everything all at once for the other ones? [2026-09-08T23:08:59.360Z] herbiex: Actually I’m so sorry 😭 I think Apple just consolidated the purchases as one charge rather than individual purchases

This is the start of #ticket-billing-herbiex channel. Hello @herbie! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hi @herbie !
We will continue the conversation here.
Could you please provide screenshots of the receipts? yes! Just give me a min to screenshot These are the ones I’ve noticed. I did pay for the pro subscription for the year but I’m not understanding these charges I see that you are on an iPhone. Would you mind going on the **App Store** and then on **Purchase History** concerning the same purchases. Those would show more relevant information. Okay so the charge for August 31st should be correct cus that’s the yearly subscription. Did it charge everything all at once for the other ones? Actually I’m so sorry 😭 I think Apple just consolidated the purchases as one charge rather than individual purchases I added them up and with tax that should be the correct amount. I’m glad I reached out to you and I’m so sorry for wasting your time Well yes! That's the case. It's totally okay to ask. I understand your reaction! Do you have any more question? No I didn’t thank you so much for helping me so quickly!
Exported transcript automatically when the ticket was closed.
Top participants:
9 - @herbiex#0 (745053321923919874)
5 - @a.l.e.y.x#0 (1168610887066730520)
1 - @Aspect Assistant#2405 (1479500542832021527)