<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-h4mood11 (1539128457609347083)
Ticket Type: BILLING
Ticket Owner: 1420179125787820044
Created: 8/18/2026, 4:27:00 AM
Locked: no
Claimed: 1012012939315789865
Messages: 23

AI Ticket Summary

The user reported being unable to restore a subscription purchase despite continuing to be charged. Staff explained that additional proof was needed and requested a Google Play/Aspect receipt showing the order ID and purchase date, followed by a screen recording of the restore attempt. The information was forwarded to the development team for investigation. The user later confirmed that the purchase restoration was working and that the issue was resolved.

This is the start of #ticket-billing-h4mood11 channel. Hello @Hamoodi! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Still having same issues cant restore purchase Still having same issues cant restore purchase When you can’t restore a purchase it means the purchase didn’t go thru with your bank and provider. When you can’t restore a purchase it means the purchase didn’t go thru with your bank and provider. It did as I am paying for a subscription Hellooo It did as I am paying for a subscription Thanks for providing this screenshot! Unfortunately, this only shows the Google transaction and amount, so we’re unable to verify which purchase it relates to. Could you please send us the Google Play receipt for the purchase? The receipt should include the Google Play order ID (usually starting with “GPA.”). Please make sure the order ID and purchase date are visible, and don’t send any card or banking information. Once we have that, we can look into the restore issue further. (In this case, it should say aspect and not google). Thanks for providing this screenshot! Unfortunately, this only shows the Google transaction and amount, so we’re unable to verify which purc Bet thanks for responding to me much appreciated I shall provide it now Bet thanks for responding to me much appreciated I shall provide it now Thank you! Thank you! Is this sufficient Now, can you please go into your aspect app, screen record restoring the purchase and send it? It’s easy and better for me to send the devs with more proof! Thank you, sending this ticket to the devs so they can take a look at it! Thank you, sending this ticket to the devs so they can take a look at it! No problem please keep me update @Hamoodi
Team is now looking into it, I can’t promise that it’ll be fast / slow, but I’ll update you once I can. <@1420179125787820044> Team is now looking into it, I can’t promise that it’ll be fast / slow, but I’ll update you once I can. Okay no problem thanks for keeping me updated @limitless ⌁ Community Manager its working for me now All good Thanks No problem. 🙂 Do you need anything else or can I close the ticket?
Exported transcript automatically when the ticket was closed.
Top participants:
13 - @h4mood1__1#0 (1420179125787820044)
9 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)