<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-h03pl3ss (1506465250956939404)
Ticket Type: BILLING
Ticket Owner: 665796139668340757
Created: 5/20/2026, 1:15:04 AM
Locked: no
Claimed: 1265172963502854207
Messages: 12

AI Ticket Summary

Summary: - User (h03p.l3ss / ID 665796139668340757) requested a refund for their Pro subscription, purchased about a week ago. - Staff (flowing.bloom / ID 1265172963502854207) claimed and handled the ticket. They asked a verification question and explained that refunds cannot be processed on our end. - Technical detail given: refunds must be requested through the subscription provider on the user’s device (iOS App Store or Google Play / Samsung). Staff advised the user to check subscription settings or contact Apple/Google support for a refund. - Outcome: Staff apologized for not claiming the ticket before replying (user reminded them to claim first). The ticket was closed by flowing.bloom. It is not indicated in the conversation whether the user successfully obtained a refund.

This is the start of #ticket-billing-h03pl3ss channel. Hello @Hope♡Community Manager♡! Thank you for opening a **Billing Support** ticket.
Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.

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• Explain your situation in detail (what happened, when, and where).
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If you opened this ticket by mistake, press the **Close** button and follow the prompt to request closure from staff.

Thank you for your patience and cooperation! @Noor

I’ve decided i don’t want the pro anymore. please give me my money back asap.
i want a refund. Hi Hope, thanks so much for reaching out! Just going to ask a few verification questions, if that’s alright When did you get pro? If it was today, I’m pretty sure that your phone provider can assist you with refunds Unfortunately, on our end, we cannot process refunds. Those are done entirely through your phone provider (App Store on Apple or Google Play Store on Samsung) When did you get pro? i purchased pro like a week ago. i don’t want it anymore and want my money back. Refunds are usually handled through the subscription provider on your device (either iOS App Store or Google Play). Please check your subscription settings on your device or contact Apple/Google support to request a refund! I hope that was helpful. Please don’t hesitate to reach out if you have anymore questions OKAY!
great, you did good, the only thing to remember is to claim the ticket before sending the first message.
feel free to claim and then close the ticket when you’re ready. Tyyy! And yes, apologies, I forgot to claim the ticket before answering
Exported transcript automatically when the ticket was closed.
Top participants:
8 - @flowing.bloom#0 (1265172963502854207)
3 - @h03p.l3ss#0 (665796139668340757)
1 - @Aspect Assistant#2405 (1479500542832021527)