<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-glorpisprime (1508680913318449302)
Ticket Type: BILLING
Ticket Owner: 1501819015511670885
Created: 5/26/2026, 3:59:19 AM
Locked: no
Claimed: 1012012939315789865
Messages: 74

AI Ticket Summary

Summary — Billing Support ticket (owner: 1501819015511670885; closed by staff: 1012012939315789865) Issue - User created multiple characters (“bots”), shared invite links, and did not receive the expected referral gold from those characters (they did receive 100 from one invite but none from the created characters). Their primary goal was to access more chat time with characters without buying Pro. Staff actions / troubleshooting - Staff asked for screenshots of the characters’ Edit pages and provided the referral/gold criteria and redemption steps: - Requirements for characters to grant gold: original & well-written, 0–3000 followers/following, no NSFW, no AI-generated text or profile picture, character must be public. - Referral gold must be redeemed by going to profile and tapping the gold amount (it is not added automatically). - Invited people must sign up for the app for the inviter to receive gold. - Staff suggested editing character descriptions (adding quotes, longer bios) to meet the “well-written” requirement. The user updated one character to ~200+ words and added a short biography on request. - Staff explained gold use (posting/sponsoring) and that unlimited chatting requires a Pro subscription. - Later, staff confirmed the problem is a known bug affecting multiple users and reported that the engineering team is investigating. Staff posted announcements to notify users and planned follow-up once the bug is fixed. Final result / status - No resolution yet: the characters still had not granted the expected gold when the ticket was closed. The engineering team is investigating the bug; staff will follow up and announced the issue in the server channels. The user agreed to close the ticket for now and reopen if the problem persists after the fix. Other notes - User expressed frustration and felt staff were dismissive; staff reiterated they were following troubleshooting FAQ until the bug was identified. Staff warned the user about rude behavior during the exchange.

This is the start of #ticket-billing-glorpisprime channel. Hello @Glorpisprime! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! As I mentioned in #🤖-bug-report I made the bots, sent people links... no gold. I just wanna talk to my comfort characters :[ As I mentioned in <#1368507072013926463> I made the bots, sent people links... no gold. I just wanna talk to my comfort characters :[ Hey there @Glorpisprime,

I see you need help with your gold, and I'll do my best to help.

For your characters to grant you gold, they need to fulfill the following requirements.:
• Original and well-written
• The bot must have 0–3000 followers/following
• No NSFW content
• No AI-generated text or profile pictures
• The bot must be public

If possible, can you send us screenshots of the Edit page of your characters so we can investigate what may be happening?
It's also important to keep in mind that to get the gold, you need to go to your profile, tap the gold amount in the top-right corner, and redeem your gold, as it isn't added automatically to your account. Hey there <@1501819015511670885>, I see you need help with your gold, and I'll do my best to help. For your characters to grant I literally already did that and said it follows those rules. Can you please get a actual mod I literally already did that and said it follows those rules. Can you please get a actual mod I was referring to screenshots of the edit page, where you fill out the character’s information. Without this information, our actual moderators won’t be able to investigate the case effectively. I literally already did that and said it follows those rules. Can you please get a actual mod um hi, what’s going on um hi, what’s going on Your ai mod is being useless. I made the bots following the rules and sent a link to people but wasn't sent any gold Oh and here's this too because the bot insisted he’s not ai.. and he gave the correct information.
Jude was correct.. we need to have screenshots of all the character creation pages. such as the pictured below.

as for the link, the people the link is sent to actually need to sign up for the app for you to receive the gold, you can just send the link and receive the gold.

i’d like to remind you to be respectful to staff. thanks.

have you gone to your profile and clicked the gold amount. Yes I have... and I updated that followers amount in the screenshot I gave. Yes I have... and I updated that followers amount in the screenshot I gave. so previously the following amount was different? so previously the following amount was different? Yes, but again that was one of three Look here's another i did Yes, but again that was one of three the criteria also mentions well written, which the descriptions of the characters may conflict with that as they are single lines/short. the criteria also mentions well written, which the descriptions of the characters may conflict with that as they are single lines/short. It's kinda hard to write for a character who only i like and appears for a few minutes in a movie only I like What do you wanna see the lilypad one too? you can use ai to create the descriptions, as you previous helper, Jude, has made character before you which he was able to claim gold. he would have been best to discuss this with you.
I would say it would come down to the character descriptors. however you obviously can not completely copy paste the ai descriptors however work with it to come up with a better descriptor for the character rather than one liners. So you want me to edit it or make a completely new ai For niche cases like this, I suggest obtaining actual quotes from the character to provide substantial data in fields related to personality, how they text, and what they post. By personal experience, quotes can significantly enhance the depth of their messages, making the interactions more interesting. So you want me to edit it or make a completely new ai You can just edit, as characters aren't deletable and you'd end up with duplicates You can just edit, as characters aren't deletable and you'd end up with duplicates Gimme a bit because I was about to eat Gimme a bit because I was about to eat No problem, have a nice meal, and whenever you have the time, let us know if it worked out 👍 No problem, have a nice meal, and whenever you have the time, let us know if it worked out 👍 I edited L3 to have at least 200 words in each section. Also sorry for calling you an ai, you just have that corporate talk that I associate with Ais and this is an Ai app so like, it isn't out of the question I edited L3 to have at least 200 words in each section. Also sorry for calling you an ai, you just have that corporate talk that I associate Relax, due to years in the support industry, I got used to writing a bit too formally for some people, hahaha

After editing, let's give it some time to reflect in the servers, and if the issue persists, we can take a deeper look 🙏 Relax, due to years in the support industry, I got used to writing a bit too formally for some people, hahaha After editing, let's give Like I love the concept of this app but like I just started the app and I barely got to do anything so I don't know if I feel comfortable spending that much money so I wanted to do an alternative. I wish there was maybe like a way to be like "oh watch a few ads and you get a hour to write" Like I love the concept of this app but like I just started the app and I barely got to do anything so I don't know if I feel comfortabl This is a common suggestion, and as much as I don't know how it is taken internally, you can rest assured that suggestions like these are being heard. The dev team is also working on monthly subs, as a good number of people feel unsure about getting a full year commitment to fully use the app. We lack an ETA for that, but as soon as any info is available, we'll be happy to share it in #📣-announcement.

About the ads idea, you can show your support for it in here https://ptb.discord.com/channels/1245284198261063762/1508137025214222356 to help it gain traction. This is a common suggestion, and as much as I don't know how it is taken internally, you can rest assured that suggestions like these ar Thank you for understanding. This idea means a lot to me. As I said in #✅why-aspect it is hard for me to connect to real people so this would be a great way for me to talk to characters that make me comfortable ans happy Thank you for understanding. This idea means a lot to me. As I said in <#1466921335732048035> it is hard for me to connect to real peo I totally get it, I have friends in similar situations, and being able to talk to characters we like without the struggle that is making one in other ai character services is a game-changer, and I imagine there's lots of other novelty ideas and concepts explorable here in Aspect, like the other day, a writter was creating his characters so he could talk to them and bring them to life, to make his writting even deeper based on the chats, amazing stuff However, I just noticed we're still inside the ticket, to guarantee a clearer comprehension of the issue, let's move the off-topic to #💬-general-chat :P locked. @Glorpisprime

Do you have any updates regarding your issue? <@1501819015511670885> Do you have any updates regarding your issue? Nope, still nothing. I think i got 100 from a single invite but non of the bots I made gave me squat Plus like now that i have it, I have no idea how to use it Plus like now that i have it, I have no idea how to use it You can use gold to post in your profile without having the normal limitation + you can use it as well to sponsor characters posts. 🙂 You can use gold to post in your profile without having the normal limitation + you can use it as well to sponsor characters posts. 🙂 Awe man I thought it could allow me to chat with characters more, that is kinda the only reason I wanted to use this app. Like a better version of those chatbots that isn't limited by crappy story and checking their feeds Nope, still nothing. I think i got 100 from a single invite but non of the bots I made gave me squat Could you send a picture of your character with the updated and more written information since you updated it please 🙂 Could you send a picture of your character with the updated and more written information since you updated it please 🙂 Here's the one I mentioned before Here's the one I mentioned before Just to test something, could you put a sentence or two for the biography? I’m not sure it’ll work but I’m hoping it’s worth a shot! Just to test something, could you put a sentence or two for the biography? I’m not sure it’ll work but I’m hoping it’s worth a shot! Did it Although as I mentioned, I kinda don't care about the gold... I just wanted to chat with characters I was assuming there was something but now I'm just disappointed I was assuming there was something but now I'm just disappointed I apologize you feel disappointed, unfortunately the only way to get unlimited chatting with characters is through the pro subscription at this time. I apologize you feel disappointed, unfortunately the only way to get unlimited chatting with characters is through the pro subscription at t I know unfortunately @Glorpisprime

Do you need help with anything else or can we close this ticket? <@1501819015511670885> Do you need help with anything else or can we close this ticket? Still none of the characters I made gave me any gold but at this point, who cares Hi @Glorpisprime ! The team has been made aware of this bug as it has been effecting multiple people. I apologize and thank you for your patience! They are investigating it now. ❤️ Would it be okay if i close this ticket now to avoid overflow of tickets for now, when the bug is fixed you should see an update whether it be in #🚀-community-updates or a ping in any of the respective channels, and if the issue persists after the bug is fixed you can open up a new ticket! 🙂 Would it be okay if i close this ticket now to avoid overflow of tickets for now, when the bug is fixed you should see an update whether it Okie dokie, although it's kinda frustrating yall tried to gaslight me the entire conversation Okie dokie, although it's kinda frustrating yall tried to gaslight me the entire conversation Sorry can you clarify how we tried to gaslight you? Sorry can you clarify how we tried to gaslight you? By saying it was the writing or it would just be fixed with time or telling me i just didn't check the right places but it wasn't any of that. By saying it was the writing or it would just be fixed with time or telling me i just didn't check the right places but it wasn't an Because we didn’t know… we were just made aware of the bug.. this wasn’t a bug previously. We were trying to help and fix the writing hoping it would work prior to us knowing there was an active bug 🙂 Because we didn’t know… we were just made aware of the bug.. this wasn’t a bug previously. We were trying to help and fix the writing hoping You get my point though, I showed tons of screenshots and yall never even checked You get my point though, I showed tons of screenshots and yall never even checked We checked and that how I got the information that the team is investigating and trying to resolve this issue.

I would turn down a little that attitude, thank you. We checked and that how I got the information that the team is investigating and trying to resolve this issue. I would turn down a little So... I was right? So... I was right? No, no you weren’t.

Because the information about it being an actual bug and not an issue regarding how you prompt that character was sent to me 4-5h ago and that’s when I made the announcement. No i mean I was right it was a bug Also, claiming someone gaslighted you when the only thing my moderator was doing was trying to understand the issue is just rude and unprovoked! Also, claiming someone gaslighted you when the only thing my moderator was doing was trying to understand the issue is just rude and unprovo Except after I did the things they asked they kept insisting I just needed to try again and tried to move the goal post Except after I did the things they asked they kept insisting I just needed to try again and tried to move the goal post Because that’s how it’s usually done + it gets the results needed, they weren’t aware of the bug that was happening. Because that’s how it’s usually done + it gets the results needed, they weren’t aware of the bug that was happening. And you can't see how that's a little rude? Plus the fact I think like every mod has slipped in and out of the conversation and I think you insisting on closing the ticket because you insisted the problem was fixed when it just wasn't Plus there's the flaunting authority. Just because you're the boss doesn't mean you are above critism And you can't see how that's a little rude? Plus the fact I think like every mod has slipped in and out of the conversation and I th Mods have FAQ to follow when someone opens a ticket, and what was requests of you was them simply following instructions, so no, I don’t think following the team’s instructions is rude. Yes I wanted to close this ticket because you made it seem like you didn’t want anything else once you found out the gold was only to post / sponsor characters posts. I never insisted the problem was fixed, don’t put words in my mouth or lie on my name. 🙂 You can use gold to post in your profile without having the normal limitation + you can use it as well to sponsor characters posts. 🙂 1. <@1501819015511670885> Do you need help with anything else or can we close this ticket? 2. Nowhere was mentioned that your issue was fixed. Plus there's the flaunting authority. Just because you're the boss doesn't mean you are above critism And just because you’re a member doesn’t mean you’re entitled to be rude to staff or alleging that they were gaslighting when all the were doing was following instructions how to fix an issue.

Your ticket is the first one that wasn’t solved after staff used FAQ methods btw until I got a notice that the team is investigating the issue and trying to fix it. Nowhere was mentioned that your issue was fixed. You know the implication of your sentence. Your plausible deniability is just dumb. Sure, go ahead with the name calling, that won’t fix any issues.

And again, if you keep with the name calling I will have the bot warn you for being rude to staff. With that said, I posted an announcement in the #💬-general-chat and #🚀-community-updates

All we can do now is wait until we have something to actually answer you regarding the bug you and other people are currently having. Sure. Sure. Thank you.

Can I close this ticket now?
I will be opening a follow up ticket once I have any answer from the team. Sure
Exported transcript automatically when the ticket was closed.
Top participants:
34 - @glorpisprime#0 (1501819015511670885)
18 - @destructively__#0 (1012012939315789865)
9 - @rimor#0 (160655903031427072)
7 - @peytonimo#0 (687842651319435380)
5 - @h03p.l3ss#0 (665796139668340757)
1 - @Aspect Assistant#2405 (1479500542832021527)