<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-francesansfiltre (1507417598361337959)
Ticket Type: BILLING
Ticket Owner: 1356703590340628493
Created: 5/22/2026, 4:19:22 PM
Locked: no
Claimed: 1012012939315789865
Messages: 7

AI Ticket Summary

Summary — Billing Support: yearly Google Play subscription cancellation - User (ID 1356703590340628493) asked how to cancel their yearly subscription purchased via the Google Play Store. - Staff (destructively__, ID 1012012939315789865) provided step-by-step cancellation instructions: 1. Open Google Play Store app. 2. Tap profile icon → Payments & subscriptions → Subscriptions. 3. Select the subscription → Cancel subscription → follow prompts to confirm. - Staff noted two important details: cancellation typically keeps the subscription active until the end of the current billing period, and cancelling does not automatically issue a refund. - User thanked staff and indicated no further help was needed. Staff asked to close the ticket; ticket was closed by staff (ID 1012012939315789865). - Final status: Resolved/closed. The conversation does not explicitly confirm whether the user completed the cancellation in Google Play.

This is the start of #ticket-billing-francesansfiltre channel. Hello @unknown-user! Thank you for opening a **Billing Support** ticket.
Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.

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Thank you for your patience and cooperation! @unknown-user Hello, i want to find a way to cancel my yearly subscription now. I was enjoying the app so far during months but I'm done with it. How can i ? (Google Store) @unknown-user

To cancel your Google Play subscription, follow these steps:

1. Open the Google Play Store app on your phone/tablet.
2. Tap your profile picture/icon in the top right corner.
3. Select Payments & subscriptions.
4. Tap Subscriptions.
5. Find and select the subscription you want to cancel.
6. Tap Cancel subscription.
7. Follow the on-screen prompts and confirm the cancellation.

**Important**: After cancelling, your subscription usually stays active until the end of your current billing period. **Important** - Cancelling your subscription won’t give you the money you spent back. Thank you very much, wishing you the best for you and the app 👌🏻 @unknown-user
Do you need anything else or can I go ahead and close this ticket? 🙂
Exported transcript automatically when the ticket was closed.
Top participants:
4 - @destructively__#0 (1012012939315789865)
2 - @francesansfiltre#0 (1356703590340628493)
1 - @Aspect Assistant#2405 (1479500542832021527)