<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-followeroftheonetruegod67 (1514079028557123638)
Ticket Type: BILLING
Ticket Owner: 930629215798300683
Created: 6/10/2026, 1:29:31 AM
Locked: no
Claimed: 1265172963502854207
Messages: 29

AI Ticket Summary

Summary: - Issue: User reported an unauthorized charge (someone used their card) for an app subscription and asked how to cancel it. - Device/payment: Subscription was billed through Apple (user confirmed an Apple device). - Staff actions: flowing.bloom and rimor walked the user through cancelling via Apple Subscriptions (Apple Settings → Subscriptions, or App Store → profile → Subscriptions) and advised to tap the "Aspect" entry to cancel. - Technical/details: Staff clarified the $39.99 amount is a yearly charge. Cancellation was done through the App Store subscription management (no discussion of refunds in the ticket). - Final result: The user confirmed they cancelled the subscription and asked staff to close the ticket. - Staff: handled by flowing.bloom (claimed) and rimor (took over/closed).

This is the start of #ticket-billing-followeroftheonetruegod67 channel. Hello @Goku Enjoyer! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Are you able to tell me if you have an Android or an Apple device? Or the device, I suppose, used to purchase the subscription? They have an Apple device and they used my card to pay for whatever this app is. So I apologize if I’m a bit rude. No worries So it’s not your device I have the device with me. I just need to know how to cancel my subscription. Go to your Apple Settings And go to Subscriptions Okay. 39.99 is insane. Is that a month? Hey there, Noor is having connection issues so I'll be taking over Is that a month? That value is yearly Alrighty. Well again I apologize if I come off rude, I’m just a bit frustrated that my card was being used without me knowing. So, moving on with the cancelation, in the App Store, tap your profile icon at the top right corner, and there select Subscriptions You can understand right? Tapping on Aspect will give you the option to cancel. I’ve cancelled it, thank you both so much. You can understand right? Oh, of course, having someone use our card is for sure a headache Again I apologize if I was rude. I’ve cancelled it, thank you both so much. No worries! 🤍 happy to help (: Oh, of course, having someone use our card is for sure a headache Yeah, it ain’t fun especially since I work hard for my money. Again I apologize if I was rude. Nope, as nice as one can expect from a Goku Enjoyer hahaha 🙏 But I thank you both for being helpful. You both are awesome, you can close the ticket.
Exported transcript automatically when the ticket was closed.
Top participants:
15 - @followeroftheonetruegod67#0 (930629215798300683)
7 - @flowing.bloom#0 (1265172963502854207)
6 - @rimor#0 (160655903031427072)
1 - @Aspect Assistant#2405 (1479500542832021527)