<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-followeroftheonetruegod67 (1514079028557123638)
Ticket Type: BILLING
Ticket Owner: 930629215798300683
Created: 6/10/2026, 1:29:31 AM
Locked: no
Claimed: 1265172963502854207
Messages: 29

AI Ticket Summary

Summary — Billing Support (Ticket owner: 930629215798300683) - Issue: The user reported an unauthorized charge on their card for an app subscription and wanted to cancel it. - Device/payment details: The subscription was on an Apple device (App Store). The charge amount mentioned was $39.99 (staff confirmed this is a yearly price). - Staff actions: flowing.bloom asked for device details and instructed the user to open Apple Settings → Subscriptions. rimor took over due to connection issues and provided an alternate path via the App Store (tap profile icon at top right → Subscriptions) and advised tapping the app "Aspect" to cancel. - Outcome: The user confirmed they successfully canceled the subscription and asked staff to close the ticket. Staff closed the ticket.

This is the start of #ticket-billing-followeroftheonetruegod67 channel. Hello @Goku Enjoyer! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Are you able to tell me if you have an Android or an Apple device? Or the device, I suppose, used to purchase the subscription? They have an Apple device and they used my card to pay for whatever this app is. So I apologize if I’m a bit rude. No worries So it’s not your device I have the device with me. I just need to know how to cancel my subscription. Go to your Apple Settings And go to Subscriptions Okay. 39.99 is insane. Is that a month? Hey there, Noor is having connection issues so I'll be taking over Is that a month? That value is yearly Alrighty. Well again I apologize if I come off rude, I’m just a bit frustrated that my card was being used without me knowing. So, moving on with the cancelation, in the App Store, tap your profile icon at the top right corner, and there select Subscriptions You can understand right? Tapping on Aspect will give you the option to cancel. I’ve cancelled it, thank you both so much. You can understand right? Oh, of course, having someone use our card is for sure a headache Again I apologize if I was rude. I’ve cancelled it, thank you both so much. No worries! 🤍 happy to help (: Oh, of course, having someone use our card is for sure a headache Yeah, it ain’t fun especially since I work hard for my money. Again I apologize if I was rude. Nope, as nice as one can expect from a Goku Enjoyer hahaha 🙏 But I thank you both for being helpful. You both are awesome, you can close the ticket.
Exported transcript automatically when the ticket was closed.
Top participants:
15 - @followeroftheonetruegod67#0 (930629215798300683)
7 - @flowing.bloom#0 (1265172963502854207)
6 - @rimor#0 (160655903031427072)
1 - @Aspect Assistant#2405 (1479500542832021527)