<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-fenrirthestarved (1528887926987948063)
Ticket Type: BILLING
Ticket Owner: 946047945525039144
Created: 7/20/2026, 10:14:47 PM
Locked: no
Claimed: 1012012939315789865
Messages: 18

AI Ticket Summary

- Ticket type: Billing Support - Ticket owner: fenrirthestarved (ID: 946047945525039144) - Staff: destructively__ (ID: 1012012939315789865) — claimed and closed the ticket Summary: - User issue: After purchasing the 750-gold option, the app’s AI would not generate image posts when using the gold feature. User provided screenshots and proof of purchase. - Staff steps: Advised the user to attempt restoring the purchase (user tried; it failed). Staff then instructed the user to use the app’s "Send a Message" feature to contact developers directly, to request a refund of the gold, and asked for the app username to help devs locate the message. - Important details: App restore did not resolve the issue. User provided app username "MabelTanaka" and relevant screenshots. - Final result: User later reported the issue was resolved and the gold used while the bug occurred was reimbursed. Staff closed the ticket.

This is the start of #ticket-billing-fenrirthestarved channel. Hello @Fenrir. Elsa’s. <3! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hello ! I hope I selected the correct ticket type. Here to report an issue with the AI not generating image posts using the gold feature! Here’s screenshots of the issue I’m having and the proof of purchase. It happened once and I thought maybe it was something to do with how I worded the prompt so I tried deleting and trying again. But it was the same issue the second time. I purchased the 750 gold option! If you need any more screenshots or information let me know so I can help! Have you tried to restore the purchase? Have you tried to restore the purchase? I have not but I can give that a try! I have not but I can give that a try! Please do and let me know! Awesome will do Thankyou for the help :) Unfortunately no luck with restoring the purchase Unfortunately no luck with restoring the purchase Thank you! Unfortunately no luck with restoring the purchase Since restoring your purchase didn't resolve the issue, please go ahead and tap **"Send a Message"** within the app and briefly describe the issue you're experiencing. This will allow the developers to investigate it further and assist you directly. After doing that please let me know your apps username! And mention that you’re requesting a refund of the gold! After doing that please let me know your apps username! Awesome will do that right now! I’m not too bothered about the gold purchase anyways. Just wanted to help report the issue so you guys could get it fixed. 💞 After doing that please let me know your apps username! Just to clarify sorry I’m a little slow. With the username are you just wanting the username of my profile directly from the app? Just to clarify sorry I’m a little slow. With the username are you just wanting the username of my profile directly from the app? Yesyes!
So it’s easier for the devs to find the message on the app! Yesyes! So it’s easier for the devs to find the message on the app! MabelTanaka capitals included. :) here’s screenshot for help! Hey! Would you like for me to close this ticket? The issue was solved in the end and the gold used when the bug was happening was reimbursed. Thankyou again for the help! :) Hey! Would you like for me to close this ticket? The issue was solved in the end and the gold used when the bug was happening was reimbursed No problem!
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Exported transcript automatically when the ticket was closed.
Top participants:
9 - @fenrirthestarved#0 (946047945525039144)
8 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)