<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-f8ofophelia (1541601729731104819)
Ticket Type: BILLING
Ticket Owner: 1312932734720544769
Created: 8/25/2026, 12:14:54 AM
Locked: no
Claimed: no
Messages: 4

AI Ticket Summary

- **Issue:** The user reported that after updating the app, their original account disappeared. They created a new account but lost the complimentary Pro access awarded with a giveaway win in November. They requested temporary access until they could purchase a yearly subscription. - **Staff response:** No staff response was recorded. - **Outcome:** The user later stated they were paid early and successfully purchased the yearly subscription, resolving the issue.

This is the start of #ticket-billing-f8ofophelia channel. Hello @LavndrHaaaze! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hiii, I have reached out via discord and submitted feedback on the app. I'm the one that won the giveaway of a year subscription back on November. You guys were kind enough to give me pro access, but I updated my app today... and when I got back into the app, my account was gone. I created a new account and the access you gave me was gone. Hoping to get access until Thursday (2 full days) when I can pay for the next year 🤞🏼😬💕 ⚠️ This ticket was opened by mistake by @LavndrHaaaze.
A staff member has been requested to review and close it when available. Nevermind, I got paid early and was able to pay for the year haha
Exported transcript automatically when the ticket was closed.
Top participants:
2 - @Aspect Assistant#2405 (1479500542832021527)
2 - @f8ofophelia#0 (1312932734720544769)