<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-erqa0011 (1541813506859339797)
Ticket Type: BILLING
Ticket Owner: 1320666393426792490
Created: 8/25/2026, 2:16:25 PM
Locked: no
Claimed: 1012012939315789865
Messages: 20

AI Ticket Summary

**Billing Support Summary** - **Issue:** The user accidentally purchased an annual Aspect Pro subscription due to a misclick and requested full cancellation and a refund. They had already canceled the subscription through the App Store but were concerned because the yearly term remained active. - **Staff response:** Staff clarified that canceling through the App Store fully cancels the subscription. They explained that refunds are handled by Apple or Google, not Aspect, and directed the user to [reportaproblem.apple.com](https://reportaproblem.apple.com/). Staff noted that Aspect cannot issue a manual refund if Apple or Google denies the request. - **Outcome:** The user confirmed the issue was resolved and indicated they would close the ticket. No refund approval or denial was recorded.

This is the start of #ticket-billing-erqa0011 channel. Hello @ersa𐙚! Thank you for opening a **Billing Support** ticket.
Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.

**Tips for a faster response:**
• Explain your situation in detail (what happened, when, and where).
• Include screenshots or links if relevant.
• Keep your language polite and respectful.
• Avoid tagging staff members directly — we’ll respond as soon as possible.

Once a member of @Community Manager, @Helper, @Moderator, @Trial Helper has reviewed your ticket, you’ll receive a reply here.
If you opened this ticket by mistake, press the **Close** button and follow the prompt to request closure from staff.

Thank you for your patience and cooperation! Hi, there was an issue I had and I hope you can resolve it, but I accidentally bought the Aspect Pro, the subscription/membership thing, and my card hadn’t been working properly so I didn’t think of it when I was using the app and something came up that I paid for on accident. I don’t need this subscription and don’t use the app either, and the mistake was made from a misclick. I’m sorry if this caused any inconvenience towards you, but my card had paid for it out of nowhere, and I was really confused at first but then realised what had happened. I would really appreciate if you could help. I have already cancelled the subscription, but it was yearly so it’s still going and I would like if you could cancel it fully. Also, I was wondering if I could please get a refund for it, as I’d only gotten it a day ago, and I had reached out yesterday morning about it but had somewhere to go so I was too busy. Can I ask you, why you’re always making multiple tickets???? @ersa𐙚 Like, you already have two opened………. Why is it necessary to make a third… I do? Sorry, I didn’t realise. I don’t use the app often. Anyways.

Your subscription is fully cancelled the moment you cancelled it on the App Store! I know, but I was asking about how I don’t need the subscription. It was an accident when it was bought. Was it just the cancellation that you needed? I was wondering if I could please get a refund for it because I wasn’t supposed to be getting it and I apologise for making it complicated. So, Apple is the one handling the refunds, you can requests one here
- https://reportaproblem.apple.com/

Before you do, I’m just letting you know that Aspect doesn’t do manual refunds, it’s apple and google only, so if they say no Aspect won’t be able to manually refund you. 🙂 Okay, thank you so much. Sorry about opening the other tickets, I didn’t realise that. Okay, thank you so much. Sorry about opening the other tickets, I didn’t realise that. No problem!
I was just confused to why there were 3 tickets open from the same person! Thanks, I’m going to close this chat now. Never mind then… Umm this issue is resolved so thanks a lot, you can close it now. Umm this issue is resolved so thanks a lot, you can close it now. No problem.

Please open a new ticket if you encounter any issue. 🙂
Exported transcript automatically when the ticket was closed.
Top participants:
11 - @erqa0011#0 (1320666393426792490)
8 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)