This is the start of #ticket-billing-elise210891 channel.
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hi, i got the yearly subscription but switched to a monthly one after about an hour but i was charged for both of them and i didn’t get a refund for the yearly one. i tried going on the apple support website but when i go to the “refund” category the subscription are not even there? so I don’t know what to do 🙁 i just wanted to try out the app for a bit before buying it for a whole year but the fact I got charged twice is a bit disappointing (really great app though). do you know what i could do? thanks! i have attached screenshots showing the subscriptions + a second one where you can see that they disappear when i go to the “refund” category
Hello , thanks for choosing Aspect. Sorry to hear you chose two seperate subscription options !
I would give it some time since purchase was made on the weekend.
We typically advise users to keep the yearly and avoid switching because Apple does not always guarantee refunds !
hi thanks for the answer, i’ll wait a few more days i didn’t know about apple not guaranteeing refunds but i guess i’ll be more careful from now on 🙁 thanks!
If you need an answer sooner re contact them! If they refuse your refund you can try back here!
Would you like me to keep your ticket open while you wait on answer ? 😎
yes please!
No problem , I’ll be here if you need me 👑
Hey Any luck 🍀 ?
Hey Elise this ticket will be closed soon !
Should you need advice you are welcome to make another ticket .
Your responses are logged so it won’t be lost x
Exported transcript automatically when the ticket was closed. Top participants:
6 - @boujeebible#0 (1305567148235689998) 3 - @elise210891#0 (1501354037528887340) 1 - @Aspect Assistant#2405 (1479500542832021527)