Summary — Billing Support ticket (owner: elanceq, owner ID: 1524957382067617932) - User issue: The user reports that their 2‑year‑old brother took their phone and accidentally subscribed to the Pro plan. The user does not want Pro and asks about a 14‑day cancellation/refund window. - Staff actions recorded: No staff messages are present in the ticket. The ticket shows it was closed by staff member ID 1012012939315789865, but there is no recorded staff response or resolution in the transcript. - Final result: Unknown — no refund/cancellation outcome or guidance is documented in the ticket. - Important details: accidental purchase by a child; user specifically referenced a 14‑day cancellation/refund period and stated they want to remain on the normal (non‑Pro) plan. Note: The conversation lacks any staff reply or documented resolution; follow-up is required to confirm whether a refund/cancellation was issued and to obtain transaction/subscription details if needed.