<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-dravenwonderbyers (1511147652228710461)
Ticket Type: BILLING
Ticket Owner: 997586205455683654
Created: 6/1/2026, 11:21:16 PM
Locked: no
Claimed: 1012012939315789865
Messages: 9

AI Ticket Summary

Ticket type: Billing Support Ticket owner: 997586205455683654 Claimed/Closed by: destructively__ (1012012939315789865) Summary: - User issue: The user requested a refund for roughly $40 spent on a subscription/purchase they could not get fixed. - Staff actions: Staff asked which platform (Android/iPhone). After user confirmed Android, staff provided step-by-step instructions for requesting a refund via Google Play (sign in to the Google account used to purchase → profile → Payments & subscriptions → Budget & order history → find the purchase → Report a problem; choose the appropriate reason, complete and submit; Google typically emails a decision within 1–4 days). - Outcome: The user already tried the Google refund process and was denied. Staff replied that they can try again but that refunds come from the service provider (Google), not Aspect, so there may be nothing further Aspect can do. The user said Google told them to contact Aspect and that they will try again. No refund has been issued as of the ticket close. Important technical details: - Refunds must be requested through the purchaser’s Google Play account (Payments & subscriptions → Budget & order history → Report a problem). - Staff emphasized that refunds are issued by the service provider (Google), not Aspect. - Google’s decision timeline stated: typically 1–4 days.

This is the start of #ticket-billing-dravenwonderbyers channel. Hello @Viktoriya Winters! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! The sense we can't get it fixed and I know it's not y'all set is there anyway I could just get a refund on like the $40 I spent The sense we can't get it fixed and I know it's not y'all set is there anyway I could just get a refund on like the $40 I spent What’s your service provider? If you mean like Android or iPhone I have an Android I'm not entirely sure what you mean If you mean like Android or iPhone I have an Android I'm not entirely sure what you mean Thank you. @Viktoriya Winters

1. Open a browser and go to the Google Play website: Google Play Store
2. Sign in to the Google account that was used to purchase the subscription.
3. Click the profile picture in the top-right corner.
4. Select Payments & subscriptions → Budget & order history.
5. Find the Aspect subscription purchase.
6. Click Report a problem next to the purchase.
7. Select the option that best matches the situation (for example, “Purchase made by a friend or family member without consent” if applicable).
8. Complete the refund request form and explain what happened.
9. Submit the request.
10. Google will usually email a decision within 1–4 days. I tried that but they denied it do I try again I tried that but they denied it do I try again You can try again yes, but if they denied it I don’t believe there’s anything else to do.

Refunds come from service providers and not Aspect itself. Okay cus google said to contact you I'll try again
Exported transcript automatically when the ticket was closed.
Top participants:
4 - @dravenwonderbyers#0 (997586205455683654)
4 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)