Ticket type: Billing Support Summary: - User issue: The user had requested a refund (requested ~one week prior to the message). - Staff action: Staff member destructively__ notified the user that "Aspect has issued your refund as you requested a week ago." (Message timestamp: 2026-07-18T11:11:21.076Z.) - Final result: Refund was issued by Aspect. Ticket was closed by 1012012939315789865. Notes: - No transaction amount, refund ID, or expected processing/settlement details were provided in the ticket.