<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-da3thea (1547908612871954532)
Ticket Type: BILLING
Ticket Owner: 712227314775228436
Created: 9/11/2026, 9:56:12 AM
Locked: no
Claimed: no
Messages: 11

AI Ticket Summary

- **Issue:** User requested cancellation and a refund after their niece accidentally activated a subscription on the user’s phone. - **Staff response:** Staff advised that the subscription could be canceled through the app store provider. After the user confirmed cancellation through Apple, staff directed them to [Apple’s Report a Problem portal](https://reportaproblem.apple.com) to submit a refund request. - **Important details:** Apple will determine eligibility and process any approved refund. Staff clarified that Aspect cannot issue manual refunds, and a final denial from Apple could not be overturned by support. - **Outcome:** The user submitted a refund request and thanked staff. No refund decision was available when the ticket closed.

This is the start of #ticket-billing-da3thea channel. Hello @Daethea! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hi @Daethea! Hello! Thank you for the fast reply! I wanted to know if it was possible to cancel the subscription and to have a refund- my niece activated it this morning by accident while she had my phone Sure thing! You can cancel the subscription via your app store provider.
Which device do you use? Oh I canceled the subscription via Apple account- I wanted to make sure I could still have the refund You eventually can, you can do that: https://reportaproblem.apple.com If the purchase is eligible for a refund, you can send a request here. Apple will verify and refund you if possible. **Aspect may not** refund manually users unfortunately. If Apple's decision is a final negative one, we may not help you further more. Thank you so much! Asked for it, have a good day! Thank you, you as well!
Exported transcript automatically when the ticket was closed.
Top participants:
6 - @a.l.e.y.x#0 (1168610887066730520)
4 - @da3thea#0 (712227314775228436)
1 - @Aspect Assistant#2405 (1479500542832021527)