<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-cupimi (1505825664392232980)
Ticket Type: BILLING
Ticket Owner: 615219544624988195
Created: 5/18/2026, 6:53:35 AM
Locked: no
Claimed: 665796139668340757
Messages: 11

AI Ticket Summary

Summary — Billing Support ticket (owner: 615219544624988195; claimed/closed by: 665796139668340757) - User issue: The user requested a refund for a subscription purchased on Friday. They say Google Play automatically rejected their refund because it was outside a 48-hour window. The user also asked for reassurance that the AI does not link messages and posts (privacy concern). - Staff actions: Staff (h03p.l3ss / 665796139668340757) explained that refunds must be handled by the subscription provider (Google Play or Apple App Store) since the purchase was made through them, and suggested the user contact their bank as an alternative if Google rejected the refund. Staff asked the user to provide a screenshot of Google’s refund refusal and asked whether they could close the ticket. - Final result / status: The user said they would try and thanked staff, but did not provide the refund-refusal screenshot in the conversation. The ticket was closed by staff 665796139668340757. The refund was not resolved in the ticket, and the user’s privacy question was not addressed in the transcript. - Important technical/details to note: Refunds for in-app subscriptions are processed by the app store/payment provider, not by the app developer; evidence (screenshot) of the provider’s refusal was requested to proceed.

This is the start of #ticket-billing-cupimi channel. Hello @Alysson! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Heyyy the aspect team

I contact you to have a refund, because I start my subscription like Friday and because of the weekend google automatically rejected my refund request cause it's more than 48 hours and I hope you could help me

It's a great app furthermore it's more just another ai chatting app without a real +

I would love to know that the ai can't make a link between messages and posts or anything else

Thanks for your help Hi,
Thanks for reaching out for support!

Refunds are usually handled through the subscription provider on your device (either iOS App Store or Google Play).
This is due to the subscription being paid through them, not directly through Aspect.
if Google has rejected the refund, another option you can take is contacting your bank to complete the refund on your behalf. @Alysson I will try Would you agree to provide me this ? you should be able to provide a screenshot of the refusal to refund from google. @Alysson thanks @Alysson am i free to close this ticket?
Exported transcript automatically when the ticket was closed.
Top participants:
5 - @cupimi#0 (615219544624988195)
5 - @h03p.l3ss#0 (665796139668340757)
1 - @Aspect Assistant#2405 (1479500542832021527)