<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-billing-bubblytiger96327 (1546679432830386267)
Ticket Type: BILLING
Ticket Owner: 1546532360898613377
Created: 9/8/2026, 12:31:53 AM
Locked: no
Claimed: 1012012939315789865
Messages: 5

AI Ticket Summary

This was a Billing Support ticket. The automatic AI summary could not be generated, but the visible ticket discussion included: [2026-09-08T00:35:33.511Z] bubbly_tiger_96327: Hello, I have an active Aspect Ai pro subscription on my Apple account. That's what I use to log into my Aspect account on my Android device. But after trying to log on and hit "restore" to restore my subscription, it says that no subscription is found. Could I get some help with this? Thank you. [2026-09-08T05:22:34.499Z] destructively__: <@1546532360898613377> Hi! Thanks for reaching out! Since your Aspect Pro subscription was purchased through Apple, it cannot be restored on an Android device. Apple and Google purchases are handled separately, so the “Restore” option on Android won’t detect your Apple subscription. To use your Apple Pro subscription, you’ll need to access Aspect on an Apple device. If you’d like to use Pro on Android, you would need to purchase the subscription through Google Play instead.

This is the start of #ticket-billing-bubblytiger96327 channel. Hello @J! Thank you for opening a **Billing Support** ticket.
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Thank you for your patience and cooperation! Hello, I have an active Aspect Ai pro subscription on my Apple account. That's what I use to log into my Aspect account on my Android device. But after trying to log on and hit "restore" to restore my subscription, it says that no subscription is found. Could I get some help with this? Thank you. @J

Hi! Thanks for reaching out!

Since your Aspect Pro subscription was purchased through Apple, it cannot be restored on an Android device. Apple and Google purchases are handled separately, so the “Restore” option on Android won’t detect your Apple subscription.

To use your Apple Pro subscription, you’ll need to access Aspect on an Apple device. If you’d like to use Pro on Android, you would need to purchase the subscription through Google Play instead. Thank you for answering. Question can I restore the purchase on my Apple device and then use it on my android device? I had tried to restore it on my MacBook running aspect AI there but it still failed to restore. @J

Yes, you can restore the purchase on an Apple device, but restoring it there will not make the Apple purchase restorable through Android.

The subscription is tied to the Apple App Store purchase, so the Android app cannot detect or restore that purchase. The fact that it also failed to restore on your MacBook would be a separate issue, since the Mac version should still be able to recognize the Apple purchase.
Exported transcript automatically when the ticket was closed.
Top participants:
2 - @bubbly_tiger_96327#0 (1546532360898613377)
2 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)